Answered

Your account is currently in listening mode on another device

  • 11 February 2019
  • 4 replies
  • 295 views

The app is stop working frequently and cannot be used.
A message indicate that there is another app in use with the same credentials.

bug valid for all platforms and there is not related to the beta version

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Best answer by Rob Igo 11 February 2019, 17:23

Hi @Gabi1122

You're receiving this message because music is being streamed at the same time on another device (you can only listen to music on one device at a time) using your account.

If you're not sure how this his happening look at your connected devices (read this link): - https://support.deezer.com/hc/en-gb/articles/115004531965-Managing-Connected-Devices-

If that doesn't help then please change your password :)

Let us know how you get on 🙂
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Userlevel 7
Badge +7
Hi @Gabi1122

You're receiving this message because music is being streamed at the same time on another device (you can only listen to music on one device at a time) using your account.

If you're not sure how this his happening look at your connected devices (read this link): - https://support.deezer.com/hc/en-gb/articles/115004531965-Managing-Connected-Devices-

If that doesn't help then please change your password :)

Let us know how you get on 🙂
how did you get it?
I have had exactly the same problem as above for the last few days.

I am the only one using the account and I only have one device linked.

I have also changed my password and I have uninstalled and reinstalled the App but am still getting the same issue.

This is massively frustrating...and also embarrassing when you have guests. Apart from switching back to Spotify or Amazon music that have never given me these problems 😉 do you have any other suggestions? Thanks
Userlevel 7
Badge +7
Hi @PStar

Firstly have you read the links mentioned above?

Also would you try this in exact order:-

Please do the following in the exact order:-
make sure you're connected to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

Let us know how you get on 🙂

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