Yearly - Annual Premium+ subscription / offer

  • 11 November 2017
  • 31 replies

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31 replies

Hi all,

A long time deezer user and subscription here.

I've signed up for the annual subscription discount which was posted a couple of weeks ago, received the email confirmation that this was taking effect but when updating my payment details the renewal price is showing the normal £119.99 price rather than the discounted amount advertise.

I'm guessing someone will deezer will need to answer this, but has anyone else had this issue?

Userlevel 7
Badge +5
HI @Browny82 sorry about that. I could see that you will be charged the normal price. Could you please cancel the subscription now and try it again? At the beginning of this topic there is an article linked that explains everything about the offer. If you need more help please get back in touch 😉
Many thanks @<a href="http://Flo.Deezer" target="_blank" rel="nofollow noreferrer noopener">Flo.Deezer</a> that's worked perfectly. I should learn to search forums before posting 😂
Hi i would like to change my monthly plan to Yearly plan. The system does not allow to charge my card when there is sufficient money there after i change to yearly plan. Please change it to yearly plan and to charge my card the following month. Thanki You
Userlevel 7
Badge +5
Hi @<a href="http://Edwin.Dass" target="_blank" rel="nofollow noreferrer noopener">Edwin.Dass</a> we are not able to do that for you I am afraid. Please see in the link above how to do this 😉
Userlevel 2

Created a new more generic request on the subscription model (sorry) but why is it so hard to get some flexibility?

"It seems that Deezer do not support yearly subscriptions and a workaround is to purchase a Gift Card however these are only available for Premium and not HiFi. I thereby suggest:

1) A more flexible subscription model than per month e.g. 6 months and 1 year for any plans

2) Gift Card for HiFi or just generic gift cards that are not bound to a plan, instead when a gift card is redeemed the money are added to your account"