Answered

Why only one at time on HiFi Deezer

  • 19 February 2019
  • 4 replies
  • 256 views

I am using HiFi Deezer and my wife wanted access too. Then found out that if I am using it she can't... Up to 3 users but only one at a time.
I can pay £5 less for the family account and use them all anytime. Premium service gives you less.
I do like the quality though.
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Best answer by Rudi 20 February 2019, 11:44

Hi there @Vernon77

Thanks for the feedback - HiFi sounds great, yes. But like Premium, HiFi is a personal subscription. So it's meant to be played on one device at a time.
There's a discussion open in our ideas forum for HiFi to have a Family plan. Please join the convo here 😉
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Hi there @Vernon77

Thanks for the feedback - HiFi sounds great, yes. But like Premium, HiFi is a personal subscription. So it's meant to be played on one device at a time.
There's a discussion open in our ideas forum for HiFi to have a Family plan. Please join the convo here 😉
Stock answer. Doesn't explain why I can't use all 3 devices at the same time ( as you can with the cheaper Family account)
Does it cost Deezer more money to stream hifi? And is it more than the £5 extra charges.
Looking for an answer
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@Vernon77

All I can tell you is that HiFi isn't available at a Family level subscription - but feedback to the right team has been provided and you can be part of that by checking the topic in my comment above. Pricing reflects several things, including the song format - as not all the catalogue is available at a HiFi quality.
Only one meeting at Deezer to change that. Can't be more than 6 times the cost to stream hifi. Family get 6 at any time. Hifi only 1 and costs more. I expect pay more for the 3 devices on hifi but would like to us them ( even 2 would be good.
No acceptable answer yet.

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