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Why is my payment being refused?



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I am trying to subscribe with my banking info but it keeps saying Transaction failed. What can i do to rectify this?
Userlevel 6
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Hey @AliOost ! Please find further information in this topic 😉 Please also try on a PC or laptop using Chrome or Firefox and make sure that cache and cookies are clear. If the issue persists, please get in touch with your bank and ask them to look into it;)
I cant make a payment
Userlevel 6
Badge +4
Hey @Edogg ! The only thing we can see in our system is that your bank is refusing the payment, please get in touch with your bank and try to subscribe again in about a week time and find further info in this thread 😉
Good day,

I am from South Africa and have been trying multiple times to subscribe to the family package (free trial expired) but Deezer does not want to accept my Capitec mastercard payment. My card type is supported. Why is there payment failure each time I try to subscribe?
Userlevel 6
Badge +4
Hey @LvZ7603 ! I can see all payments have been declined by your bank 😕 Please find further info in this thread 🙂
Hi i went to speak to my bank and they have unblocked you to collect the August payment i checked on my account you still haven't collected the money. Could you please let me know when you've recieved the payment i need to deactivate the account.

Kind regards
JS
Userlevel 7
Badge +5
Hey there @tsosimelane

Please look above for further help, you may need to speak to our support team 👍🏼
Please collect the last payment for this month it's still reflecting that the money hasn't been collected i want to unsubscribe as soon as you've done so
Thanks
Userlevel 7
Badge +5
Hi there @tsosimelane

Please do contact our support team here 😉

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