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Why is my payment being refused?



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I've been trying to make payment for the premium offer but find it exhausting. The cards are not being accepted via the payment option given. Is there any other way I can make payment?
Userlevel 7
Badge +7
Hi @Stephanas
You can pay using PayPal too .
Which type of credit cards are U trying to use ?
dear Sir pls I don't understand I tried to upgrade from premium to family and anytime I pay it doesn't accept payments but when I pay for premium then it goes but I have enough funds in my account too. pal help me resolve this issues
Userlevel 7
Badge +5
Hi @Frederick.Aryee please see above for troubleshooting steps if the transaction failure is the issue. Otherwise let me know what error message you are getting exactly.
I Would like to know why I'm having problems with my suscription payment. I want to change from a credit card to a debit card but there's a message that says the automatic payment is rejected. I want to pay as usual and I want to tell me how to solve this, llegase.. .
Userlevel 7
Badge +5
Hi @Juan.Carlos.Portillo.Flores I could see that it has worked now. Let us know if you still need help 😉
I would like to subscribe to family but after adding the card details i get an error. Could you please check?

Kr,
Cosmin
Userlevel 7
Badge +5
Hi @Cosmin A I could see that your account has been blocked for security reasons. Please contact support for more info 😉
Please help. I've made several attempts to subscribe to the premium service and each time it tells me "We are unable to complete your transaction". Two different cards, neither with any issues. I even tried clearing cache and history. None of your suggestions helped. I gave up because, frankly, I fear my card information may be compromised. Is that something I need to worry about? As I said, both cards are in perfect working order yet I received the same message every time. Could you repair this issue somehow? I've reviewed many other services and would like to use Deezer. If I can't I'll simply go elsewhere.
Userlevel 7
Badge +6
Please help. I've made several attempts to subscribe to the premium service and each time it tells me "We are unable to complete your transaction". Two different cards, neither with any issues. I even tried clearing cache and history. None of your suggestions helped. I gave up because, frankly, I fear my card information may be compromised. Is that something I need to worry about? As I said, both cards are in perfect working order yet I received the same message every time. Could you repair this issue somehow? I've reviewed many other services and would like to use Deezer. If I can't I'll simply go elsewhere.

Hi there, we don't have access to your payments here... Please check this topic and get in touch with our support team here.
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payment page is broken.
Hi I've been trying to upgrade to the premium account but I keep getting messages that tells me to try another form of payment and I have but I get nowhere and its really frustrating can you please help me.
Userlevel 7
Badge +5
Hi @Gregory.Brewster please see and try to follow the tips above. Should this not help please get in touch with our support team 😉
My premium offer has expired. I want to upgrade to deezer family plan. Wen i put payment method in..it wnt take it. But wen i lpg put and log in thru facebook...it takes the payment...ive been on the ph with the bank trying to resolve this issue. And have been trying to resolve this issue for hours!!!! Beyond mad right now..
Userlevel 7
Badge +5
HI @Xtina1785 please see above and try some of the trouble shooting tips. Unfortunately we are not able to see the exact reason why the payment is being refused.
Ok...received a email from you informing me payment was refused. I updated details but the payment was again refused.
Bank informed me my card was not activated for international purchases. They fixed that but payment still gets refused?
Please help
Userlevel 5
Badge +2
@Stipp Hey! Thanks for reaching out 🙂 Please have a look at this thread for further information. Moreover, please try again on a PC or laptop using Chrome or Firefox. Before you do, please make sure that cache and cookies are clear. If the issue persists, please try different payment method 😉
I am getting "An error occurred with your bank details. Please check they are correct.
For more information, please consult our FAQ ." I have called my bank and they said they authorized it on their end. What do I need to do?
Userlevel 7
Badge +5
Hey @Maxwell Malone

Sorry for what you've experienced. I've had a brief look at your account and saw payment attempts being refused. The best thing to do at this moment is for you to contact our support team, and they should be able to help 😉
Hi I can't pay my premium subscription because it issues that "We can't make a transaction" with the Bank all is well. Help please!
My email ([removed to protect personal details]) Evans name user.
Userlevel 7
Badge +5
Hi there @Ruslan Evans

I've had a brief look at your account and could see the payment attempts - you could try clearing your app's cache to see if it works. If it doesn't, please do get in touch with our support team and they should be able to help you further 😉
Are you guys kidding?

- Your card is registered in the country you are trying to start your Deezer subscription in. (For example, you cannot use a Brazilian credit card if you are in Mexico starting a Mexican Deezer subscription.)

I'm travelling all around the world with my card, and i cannot make a payment with it from another country??? I'm a tourist, man! I just want to listen to music when I'm travelling. That's the real purpose of music applications. What the hell? Who made these rules? For what?
Userlevel 7
Badge +5
Hi there @Symbat.Toilybayev

I'm sorry you feel that way. I'm confident you have a residence with all that free spirit of travelling! I'm also sure you can appreciate that the music industry has different distribution rights and rules for each country - hence why streaming services are attached to the country of purchase in most cases. Please visit our ideas forum for suggestions 😉

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