Why is my payment being refused?

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233 replies

I've been trying to make payment for the premium offer but find it exhausting. The cards are not being accepted via the payment option given. Is there any other way I can make payment?
Userlevel 7
Badge +7
Hi @Stephanas
You can pay using PayPal too .
Which type of credit cards are U trying to use ?
dear Sir pls I don't understand I tried to upgrade from premium to family and anytime I pay it doesn't accept payments but when I pay for premium then it goes but I have enough funds in my account too. pal help me resolve this issues
Userlevel 7
Badge +5
Hi @Frederick.Aryee please see above for troubleshooting steps if the transaction failure is the issue. Otherwise let me know what error message you are getting exactly.
I Would like to know why I'm having problems with my suscription payment. I want to change from a credit card to a debit card but there's a message that says the automatic payment is rejected. I want to pay as usual and I want to tell me how to solve this, llegase.. .
Userlevel 7
Badge +5
Hi @Juan.Carlos.Portillo.Flores I could see that it has worked now. Let us know if you still need help 😉
I would like to subscribe to family but after adding the card details i get an error. Could you please check?

Userlevel 7
Badge +5
Hi @Cosmin A I could see that your account has been blocked for security reasons. Please contact support for more info 😉