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Why is my payment being refused?



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I've been trying to make payment for the premium offer but find it exhausting. The cards are not being accepted via the payment option given. Is there any other way I can make payment?
Userlevel 7
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Hi @Stephanas
You can pay using PayPal too .
Which type of credit cards are U trying to use ?
dear Sir pls I don't understand I tried to upgrade from premium to family and anytime I pay it doesn't accept payments but when I pay for premium then it goes but I have enough funds in my account too. pal help me resolve this issues
Userlevel 7
Badge +5
Hi @Frederick.Aryee please see above for troubleshooting steps if the transaction failure is the issue. Otherwise let me know what error message you are getting exactly.
I Would like to know why I'm having problems with my suscription payment. I want to change from a credit card to a debit card but there's a message that says the automatic payment is rejected. I want to pay as usual and I want to tell me how to solve this, llegase.. .
Userlevel 7
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Hi @Juan.Carlos.Portillo.Flores I could see that it has worked now. Let us know if you still need help 😉
I would like to subscribe to family but after adding the card details i get an error. Could you please check?

Kr,
Cosmin
Userlevel 7
Badge +5
Hi @Cosmin A I could see that your account has been blocked for security reasons. Please contact support for more info 😉
Please help. I've made several attempts to subscribe to the premium service and each time it tells me "We are unable to complete your transaction". Two different cards, neither with any issues. I even tried clearing cache and history. None of your suggestions helped. I gave up because, frankly, I fear my card information may be compromised. Is that something I need to worry about? As I said, both cards are in perfect working order yet I received the same message every time. Could you repair this issue somehow? I've reviewed many other services and would like to use Deezer. If I can't I'll simply go elsewhere.
Userlevel 7
Badge +6
buddrud wrote:

Please help. I've made several attempts to subscribe to the premium service and each time it tells me "We are unable to complete your transaction". Two different cards, neither with any issues. I even tried clearing cache and history. None of your suggestions helped. I gave up because, frankly, I fear my card information may be compromised. Is that something I need to worry about? As I said, both cards are in perfect working order yet I received the same message every time. Could you repair this issue somehow? I've reviewed many other services and would like to use Deezer. If I can't I'll simply go elsewhere.



Hi there, we don't have access to your payments here... Please check this topic and get in touch with our support team here.
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payment page is broken.
Hi I've been trying to upgrade to the premium account but I keep getting messages that tells me to try another form of payment and I have but I get nowhere and its really frustrating can you please help me.
Userlevel 7
Badge +5
Hi @Gregory.Brewster please see and try to follow the tips above. Should this not help please get in touch with our support team 😉

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