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Upgraded to Deezer Family and got charged twice in the same month

  • 1 November 2017
  • 67 replies
  • 1141 views


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67 replies

Recently updated my new bank details- my account was set in family mode. When updating, Deezer took £9.99 and then £14.99 on top of this for the family mode. Surely this can’t be right? £24.99!? Any help would be much appreciated
thanks
Userlevel 7
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@Jade-Marie Snell That is normal and stated on the offer page, but I could see that you were already in touch with our support team and I'm glad it's been sorted 🙂
Hi,

i have a family account, but on top of that i got charged a second time for a single user account (9,99€).

Can I get a refund of 9,99€ ASAP please? Also please make sure this doesn’t happen again.

thanks
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Hi @Jloup please se above on what to do in this case 😉
I have had before deezer family then I accidentaly( while I was changing paying method) switched to premium. I want to go back to family but I dont know how?? Please advice what to do. I dont want to lose my playing lists. Deezer offers me only to subscribe to premium again. I am afraid if I get back ro free version before changing ti family I will lose all my songs.
thanks in advance
kind regards,
mia
Userlevel 7
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Hi @mianubi You just need to activate Family here: http://www.deezer.com/de/offers/family, that is all.

You might be charged for Premium as well and Family, please see above how to get a refund through our support team 😉
I've been a premium member for 2 years which I pay for monthly on 21st of the month @ £9.99.Yesterday 29th September I decided to change to family member & you've withdrawn £14.99 straight away when it's not due until 21st October?? Surely as a long standing member you're not going to charge me twice for a period of membership???
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Hi @snapey sorry about that. That is just how our system works, you have been advised that you are charged immediately at the moment of payment. Please contact our support, they will see what they can do 😉
I changed my membership from premium to family, and paid for premium the 7 of October and et expires the 7 of November, am I now paying for both this month.
kind regards Michael Jørgensen
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@Jørgensen Please check the answer on the first post on top. This explains it 🙂
Hi i paid my 9.99 on friday for my subscription and then sunday i upgrade to family amd was expecting to oay the differece of 4.99 however i was charged again 14.99. so this month i have paid 24.98. Who do i speak to to so that i can sort this out without going to the bank. ?
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@Clare Duggan I merged your post into this topic. Please check the answer on the first post here 🙂
I wanted to sign up for deezer family but accidently paid for deezer premium at £9.99 then was charged £14.99 for deezer family straight away. How do I get the £9.99 back?
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HI @david34eyes please see above 😉
HI I've just noticed I've been charged £9.99 and then another payment of £14.99 aswell please can you sort this out and I would like a refund aswell
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HI @Lisa.Cornfield please see above 😉
@Rafael My subscribtion was billed on the 23rd and I switched to familly only a few days after thinking I would be credited for the balance of the previous subscribtion. How can I get this adjusted as I have paid twice?
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Hi @lacourda please see above 😉
I recently upgraded from premium to a family account. My premium payment was made annually, and the family appears now to be monthly. I have just seen that I've been charged for both, and need to arrange for a refund for the single account payment. Who can I contact?
Userlevel 7
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I'm sorry about that! Please get in touch with our support team here and send them the proof of payment. 😉
You've taken two payments for my Deezer subscription can you tell me why?
Me to - I upgraded to a family account and expected to be charged the delta £5 however they took £9.99 a few days ago and then the full £14.99 family charge - will wait to see if it corrects itself next month 😞
my credit card has been charged twice for a 1 year subscription
Userlevel 7
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Hi there @Dave.Dullabh

Please check above - you'll need confirmation of debit 😉
Userlevel 7
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Hi there @Dave.Dullabh , @tinhead and @Georgia M

Please see reply above 😉

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