Answered

Upgrade to Family plan

  • 20 December 2018
  • 14 replies
  • 392 views

I want to upgrade from the premium to the family membership but it won't let me do it via the app. I phoned my service provider vodacom they clueless too. Any ideas on how I can do this
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Best answer by Kareem.Minnis 17 June 2019, 17:13

Thanks rudi I've contacted the support team.
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14 replies

Userlevel 7
Hello Shareen, I could see that you successfully activated the plan now. Let me know you need more help.
Hi I want to upgrade to family member ship from premium how can I do tat I don't see family when I clicked click into subscription
Userlevel 7
Badge +5
Hi there @Liz.Guinan

Have you tried upgrading via a computer on Deezer.com?
Will have a look today but I am paying with 3 mobile credit would tat be the problem?
Userlevel 7
Badge +5
Hi there @Liz.Guinan

It shouldn't be a problem if you see the option to upgrade to Family. But that means that your current Premium subscription will be immediately cancelled.
Let us know if you have any problems 😉
Hi

There is no family subscription there it just HiFi

Thanks for getting back to me 🙂
Userlevel 7
Badge +5
Hi there @Liz.Guinan

I've dropped you a private message to discuss things further. Please have a look and let me know what you think 😉
Im Trying To Upgrade to family plan but it won't allow me it just keeps reloading the page when i click subscribe
Userlevel 7
Badge +5
Hey there @Kareem.Minnis

Have you tried clearing the app's cache? If that doesn't work, you may need to cancel your paid subscription and revert it to Free before upgrading to Family. For more info, please contact our support team here 😉
Thanks rudi I've contacted the support team.

Hi when I want to change my subscription from Premium to Family, it seems to be that I am not allowed to do this? Can you please help? We have been trying already multiple ways, but cannot change this. Thanks

Userlevel 7
Badge +5

Hi there @Bart Coignau 

Thanks for reaching out. Have you purchased your Premium subscription via iTunes? If yes, you'll need to cancel your subscription first, wait for the Premium period to expire and then subscribe to Family directly with us.

If not, you may benefit from clearing the app/browser's cache, or even logging out and logging in again. Let us know how it goes.

Hi, if i upgrade to family plan i will loose all mi favorits and playlists?

Userlevel 7
Badge +5

Hi there @ramonorue 

No, not at all :relaxed: they'll remain as part of your master profile in the Family account.

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