Question

Upgrade to Family plan


I want to upgrade from the premium to the family membership but it won't let me do it via the app. I phoned my service provider vodacom they clueless too. Any ideas on how I can do this

7 replies

Userlevel 7
Badge +5
Hello Shareen, I could see that you successfully activated the plan now. Let me know you need more help.
Hi I want to upgrade to family member ship from premium how can I do tat I don't see family when I clicked click into subscription
Userlevel 5
Badge +3
Hi there @Liz.Guinan

Have you tried upgrading via a computer on Deezer.com?
Will have a look today but I am paying with 3 mobile credit would tat be the problem?
Userlevel 5
Badge +3
Hi there @Liz.Guinan

It shouldn't be a problem if you see the option to upgrade to Family. But that means that your current Premium subscription will be immediately cancelled.
Let us know if you have any problems 😉
Hi

There is no family subscription there it just HiFi

Thanks for getting back to me 🙂
Userlevel 5
Badge +3
Hi there @Liz.Guinan

I've dropped you a private message to discuss things further. Please have a look and let me know what you think 😉

Reply