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Upgrade to Family from Premium via iTunes



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I would like to change my subscription from a premium + tp a family subscription - however i have no idea how to do that . Please assist
Userlevel 7
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@Tandy I merged your post into this topic.Please check the answer on the first post on top 🙂
i have premuiom account , i tried get my wife to a familey account.
all i manage do is get my account at her phone.
I cant find open new profile or switch to family.
Userlevel 7
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Hi @Udi Sahar Sarusi I could see that you have not yet activated Family actually. Please see above how to first cancel your iTunes plan and then activate. Only after you will see the option to add profiles 😉
I cannot upgrade to a Deezer Family account as it tells me it is unavailable. How can I resolve this and upgrade my account to Deezer Family?
HI! Can u tell me how to change Deezer Premium and get deezer Family? tnh
Userlevel 7
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I cannot upgrade to a Deezer Family account as it tells me it is unavailable. How can I resolve this and upgrade my account to Deezer Family?


Hi James, you have to cancel your current subscription with iTunes first and then, once your account is Free again, you will be able to subscribe directly to us. Please see above!
Userlevel 7
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HI! Can u tell me how to change Deezer Premium and get deezer Family? tnh

Hi there, you subscribe via iTunes... please see above 😉
Hi,

I'm trying to upgrade form Premium+ to Family and I keep getting a not eligible message. Please assist.
Then what will happen to all song saved?
Userlevel 7
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Hi there @MphoMakey

I can see that you've already found the right forum ;)
Have a go with the troubleshooting above and don't worry, your saved songs will remain 👌🏼
Hello I have a premium account and want to change to a family account but when trying to change the plan , just saying that I'm not eligible for this offer ...:(
What does I have to do : cancel my premium suscription and start again with a family one ?
Will I then keep all my settings and playlists ?
Thank you
Userlevel 6
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Hey @yvesw ! I see your current subscription is managed by iTunes. Please follow this thread for further information 😉

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