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Upgrade to Family from Premium via iTunes



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Userlevel 7
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Good evening.

I tried to change my plan to Familiy, but there was this warning saying I cannot change it,

I´d like further explanations so why it cannot be done.

Best regards,

Carlos Palomino


Hi Carlos, tudo bom? :)

As you have an iTunes subscription, you would have to cancel it first and then subscribe directly to Deezer. Please see above 😉
Hi, I want to upgrade to family, but when I click through it says I am not eligible for that offer? Why would that be?

thanks,
Userlevel 7
Badge +4
Hi, I want to upgrade to family, but when I click through it says I am not eligible for that offer? Why would that be?

thanks,
Hi there, please take a look at the post above ☝️
I cancelled and then resubscribed. How do I activate the family feature? I can access my playlist but not my family members.
Userlevel 7
Badge +6
Hi @Ray Woodbury , you have subscribed to our Premium+, not to the Family plan. :)

As you subscribed via iTunes, please see above how to cancel your current subscription and subscribe to the Family one 😉
How can i upgrade from deezer premium to deezer family
Userlevel 7
Badge +6
Hi @Sujinda Boonchuay, as you have an iTunes subscription, please see above how to upgrade from Premium to Family 😉
I have had deezer for some time and would like to upgrade to the family plan and it says I’m nit elegible
Userlevel 7
Badge +7
@Mark Rae I moved your post to this topic. Please check the reply on the first post 😉
Can I transfer all my songs?
Userlevel 7
Badge +6
Can I transfer all my songs?

Yes, get in touch with our support team here with the email of the accounts and they can transfer for you 🙂
We currently have a Deezer Premium account and would like to change to a Family account. We have tried several times but each we get a message error saying that we are not eligible to purchase it...

can you help?

Hallo, im using deezer Premium, i want to Upgrade on deezer familly. But you dont give Me the opprtunity.
what can i do?
Userlevel 7
Badge +6
Hi @menard family, you have a Premium subscription with iTunes and you have to cancel with them first, and then, once your account is back to Free, subscribe to the Family plan directly to Deezer. 😉
Userlevel 7
Badge +6
Hi @joylalaa, it's because you have a subscription with iTunes and you have to cancel with them first. Please see above 😉
Hello,

Why I can t upgrade my account to a family pack?
Userlevel 7
Badge +6
Hi @Marius Stroe, you subscribe via iTunes 🙂 please see above.
I was deezer user for a few years until two days ago... i tried to upgrade my account into a deezer family account. Its not possible. Why?
Userlevel 7
Badge +7
@Witch_181 I could see that in the meantime you were able to upgrade and I'm happy it worked out 🙂
I’m trying to change my dezeer suscription from premium to family. Need help!!!
Userlevel 7
Badge +7
@Reginaldo Aduen Just merged your post into this topic as it's been discussed here already 🙂
Hi,
I would like to sign the Deezer Family, but when I try to do this, show's up one message telling me that It's not possible.

What can I do, could you please help me?

Thanks
Userlevel 7
Badge +6
Hi @Marcella Amaral, this is happening because you have an iTunes subscription 🙂 You need to cancel your subscription with them, wait until the end of the already paid month until your account is back to Free and then subscribe directly to Deezer. Please see above 😉
I currently have Deezer Premium but I want to change it to Deezer Family. How can I do that without loosing my account?
Userlevel 7
Badge +6
Hi @jcpecas, as you subscribe via iTunes, you will need to cancel your subscription with them first, wait until your account is Free again, and then subscribe to our family plan from a computer. You will not lose your songs as long as you subscribe again using the same email 😉

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