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Ukraine pricing



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I see old price (9.99/14.99) too. Could you help me, please, how i can use ukrainian prices?
Hello!
In this community and in ukrainian news i saw messages about new prices for Ukraine but on main site i still see old prices 9.99/14.99. When will you fix it? I want to give you my money)))
Userlevel 7
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Please, make sure you are not using VPN, clear the cache/historic/cookies of your browser and try from another browser as well. Let me know if it helps! 😉
Hi! I live in Ukraine and would like to use Deezer, however I am confused:
your ads say Ukraine can use service for 3.99 EUR


However when I log in - it still says 9.99 GPB



A friend of mine has the same problem
Please, let me know how can it be solved


thank you
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@Nadia.Serheichuk I moved your post to this topic. Please check Raf's answer on the first post 🙂
Anja wrote:

@Nadia.Serheichuk I moved your post to this topic. Please check Raf's answer on the first post :)


Thank you for letting me know about this thread but:
1) I don't use any VPN services,
2) I checked my IP address using http://www.deezer.com/ip.php and it says Ukraine
3) I've cleared cache and cookies,
4) I tried changing the language to Ukrainian
5) I added postal code and my number to account info^


but I keep seeing price £9.99 / month

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Hey Nadia, have you try actually clicking the subscribe button so it takes you to the payment page? Most people who had this problem before, when they did that it took them to the right price, it was just a problem with the landing page.
Rafael. wrote:

Hi there, please see the correct price below. I have just reported this and we are now investigating this issue. Thanks for letting us know!

Premium+ : 3.99 €
FAMILY : 5.99 €
HIFI : 7.99 €



Rafael wrote this message more than month ago, so why I have paid 7 euros for premium?
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tayokin wrote:

Rafael. wrote:

Hi there, please see the correct price below. I have just reported this and we are now investigating this issue. Thanks for letting us know!

Premium+ : 3.99 €
FAMILY : 5.99 €
HIFI : 7.99 €



Rafael wrote this message more than month ago, so why I have paid 7 euros for premium?



Those are the ukraine prices for now. If you need to check details about your payment, contact our support on this link
I want to subscribe on premium+ but the cost is in pound sterling £. And it's very high for Ukraine. What can I do to pay in Ukrainian currency?
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@a.sinelnikov I moved your post to this existing topic. Please check Ana's reply above 🙂
Hello! I live in Ukraine and when I login with the website Deezer it says that I need to pay 3.99€ for Premium, but when I'm login to my app on the phone it says that I need to pay 9.99€ for Premium. Why I have this problem and what I need to do?
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Tanya.Kazakova wrote:

Hello! I live in Ukraine and when I login with the website Deezer it says that I need to pay 3.99€ for Premium, but when I'm login to my app on the phone it says that I need to pay 9.99€ for Premium. Why I have this problem and what I need to do?



As Ana said above, have you tried actually clicking the subscribe button so it takes you to the payment page? Most people who had this problem before, when they did that it took them to the right price, it was just a problem with the landing page. 😉
Hi, could you please clarify the actual tariffs on premium accounts for Ukraine. I see a lot of information in the internet indicating 3.99 euro per month, while the registration in the ap offers me to pay £9.99 per month.
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@rvmenshov Just checked and saw that you've already subscribed and the the subscription will renew for 3.99 Euro 🙂 Hope that helps.

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