Answered

Ukraine pricing

  • 11 January 2018
  • 40 replies
  • 2465 views

In Ukraine it costs 7 euro and in Russia - 170 rub (2.5 euro). The pricing policy seems weird to me. What is the difference between these two countries that increases subscription cost so much?
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Best answer by Ana. 3 May 2018, 19:11

Hey Nadia, have you try actually clicking the subscribe button so it takes you to the payment page? Most people who had this problem before, when they did that it took them to the right price, it was just a problem with the landing page.
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40 replies

Userlevel 7
Badge +7
For some reason Deezer didn't normalize the prices based on the country
Good day! Firstly I really like Deezer service and for me it's number one from all music apps... but sadly I can't be together with this paradise in music world! Why? Title is saying. I thought that you haven't regional prices but after google I revealed that in Russia price is 199 rubles, but in Ukraine much higher - 7 EUR. But level of life in both countries on same level. For example 199 RUB - 100 hrn, but 7 EUR - 250 hrn! I hope for answer or even for conversation. Thank you for Deezer!
Hi. I'm opening offer menu from the main site and there are two offers now: to use Premium+ for 3.99EUR or Deezer Family for 5.99EUR (in Ukraine). But when I'm clicking on one of them to subscribe it says that 6.99EUR will be charged for Premium+ or 10.49EUR for Deezer Family. Could you please fix it to charge correct amount of money? Thanks!
Userlevel 7
Badge +6
Hi there, please see the correct price below. I have just reported this and we are now investigating this issue. Thanks for letting us know!

Premium+ : 3.99 €
FAMILY : 5.99 €
HIFI : 7.99 €
Hi. My app says that I need to pay 6.99€/month. But when Im not logged in & visit deezer.com/offers, it says 3.99€. Why is the difference? Can I use that 4.99 plan?
Userlevel 7
Badge +6
Hi @highinsky, please see above 😉
Thanks @Rafael. I'll be waiting to see the updated price 🙂
Good afternoon.

For Ukraine, new tariffs for your subscriptions began to operate. I use the "Premium +" subscription, and the price indicates an amount of 7 euros in the application. On your website, the subscription price is 4 euros. Tell me, what amount should I pay? I'm using the app in Ukraine.
Hello!
I live in Ukraine, and I want to re-connect the family subscription at a price for Ukraine. It should be cheaper than now (11 euro to 6 euro) How can I do it? Thank you
Userlevel 7
Badge +4
Good afternoon.

For Ukraine, new tariffs for your subscriptions began to operate. I use the "Premium +" subscription, and the price indicates an amount of 7 euros in the application. On your website, the subscription price is 4 euros. Tell me, what amount should I pay? I'm using the app in Ukraine.


Are you trying on this link? https://www.deezer.com/en/offers/
Userlevel 7
Badge +4
Hello!
I live in Ukraine, and I want to re-connect the family subscription at a price for Ukraine. It should be cheaper than now (11 euro to 6 euro) How can I do it? Thank you


Have you tried this link? https://www.deezer.com/en/offers/family
Hello, i see news about low prices for Ukraine, but in apps i see old price 7€
Userlevel 7
Badge +4
Hello, i see news about low prices for Ukraine, but in apps i see old price 7€

Are you trying on this link? https://www.deezer.com/en/offers/
А оплата всегда одинаковая в размере 3.99? Или со следуещего месяца она вырастет?
Userlevel 7
Badge +4
А оплата всегда одинаковая в размере 3.99? Или со следуещего месяца она вырастет?

That's the price for now, and any increases would be announced beforehand 🙂

I live in Ukraine. Deezer offers me price for United Kingdom in pounds sterling and UK channels . How can I change this pricing and choose pricing for Ukraine. I don't use VPN. I have this problem after I have downloaded app for Android.
Userlevel 7
Badge +4

I live in Ukraine. Deezer offers me price for United Kingdom in pounds sterling and UK channels . How can I change this pricing and choose pricing for Ukraine. I don't use VPN. I have this problem after I have downloaded app for Android.


Hey there, can you go on this link http://www.deezer.com/ip.php and send me a private message with the info you see? Just need to check you are in fact using an ukranian ip 🙂
Hello! I want to subscribe to Deezer but it shows me currency of another country. I live in Ukraine (currency UAH), my credit card in USD and Deezer shows me the plans in Polish Zloty (PLN). The billing address of my credit card is also Ukraine. What should I do to see and subscribe Premium plan in my currency?

Thanks.

Vadim
Userlevel 7
Badge +4
Hey @Vadim Ivanov are you using a vpn by any chance? if you're not, have you actually clicked subscribe and went to the page where you're supposed to put the payment details? @vicArt was seeing the price in Pounds but turns out it was only the landing page, when he actually went to subscribe he got the correct currency and amount. Can you give that a try?
Thanks! I've just tried and now I see Euros currency, but still not UAH(
Userlevel 7
Badge +4
Thanks! I've just tried and now I see Euros currency, but still not UAH(

Yeah, it should be in Euros. Are you seeing the right price? Is should be:

Premium+ : 3.99 €
FAMILY : 5.99 €
HIFI : 7.99 €
Yes, right!
Userlevel 7
Badge +4
Then all good if you're seeing the prices I mentioned 🙂
today i pay for my subscription 7€, not 4€, wtf???

Hello, i see news about low prices for Ukraine, but in apps i see old price 7€Are you trying on this link? https://www.deezer.com/en/offers/

Link not help, because today i paid 7€, not 4€

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