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Telenor Bulgaria contract activation

  • 15 September 2021
  • 2 replies
  • 31 views

Hi Deezer,

I have a contract with Telenor Bulgaria with Deezer Premium incld. This mail u will check is just for subscribtion in the Community.  For more then four months I have been using the app on my phone with no problems, In the begining of this week it somehow asked me to login /though I never logged out/ and I can not access the phone-number entry on the app. It asks me to use a mail and a pass. Since my first subscribtion with my phone number - from day one of the contract- I never logged out but I never wrote my mail in the profile settings. By the way I am outside  Bulgaria but I am using the app without trouble. Anu suggestions? In case u need my phone number I can send it in private,

Thnks for your support in advance

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Best answer by FriskyProdigy 15 September 2021, 15:36

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Userlevel 4
Badge +1

Helo @pojara1876 

Thank you for reporting this.

If you have an active subscription with Telenor, please contact our Deezer Customer Care team, providing all your details, and they will be able to link your Premium subscription to your current Deezer account, as @FriskyProdigy has mentioned.

Enjoy Deezer!! :satellite:

Userlevel 5
Badge +2

Hi @pojara1876 ,

You can still recover your account, contact support here and they should attend to your case.

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