T-mobile subscription not working

  • 25 November 2017
  • 17 replies
  • 852 views

I got deezer on my mobile I pay for it but can't activate my account my phone number is [removed to protect personal details] the code I get is not good. So help me ore I want my money back for the last 2 months

17 replies

Userlevel 7
Badge +7
Hi @Niels Kunde, I could see that you've linked your t-mobile subscription to your deezer account in the meantime. Is it working now?
Hi @Anja

I've got the same issue as in the question above. I've been using the payed version of Deezer via T-Mobile for a while now but suddenly my account says I'm using a free version while I still pay for it in my t-mobile abonnement. I tried to connect it again via the code I receive by sms but an error occurred. Can you please help me with this?

Regards,

Sietske
Userlevel 7
Badge +7
Hi Siietske, I could see that T-mobile activated the subscription again two days later and the account is still on Premium+ now 🙂
@Anja Same problem here! Can’t fix it. My Deezer app says I’m using the free version. Called with t-mobile. No bugs on their side. Can’t connect with Sonos.. been using the payed version via t-mobile for a few years, no problems until now. What changed? Also tried several times to connect with code by sms.
please fix it..
Userlevel 7
Badge +4
@FleurTeddy I checked here and your subscription is active so it could be only that sonos is failing to recognise it. Can you try the steps on this topic to see if it helps?
Thanks! After another call with T-mobile and help it is working now! They logged me out and on and it’s functioning
Userlevel 7
Badge +4
Awesome, glad it's working 🙂
Hi there, last month my subscription expired so i renewed it with t-com account they say that i have the deezer option activated but im still getting the youre on free banner on the app. Please help!
Userlevel 7
Badge +4
Hi there, I've checked here and your number was unlinked from our system, so you need to doubl check with T-com if everything is ok and ask them to relink it. If they confirm everything is fine, send your number to our support on this link and they'll investigate it for you 🙂
Dear Sir/Madam,

I have a Deezer premium account via T-mobile. But since yesterday the acces to Deezer premium has been denied. I don't know why this happend because I payd the bill just as usual. Can you help me get premium account back please?

Greetings,

Casper Horn
Userlevel 7
Badge +4
Dear Sir/Madam,

I have a Deezer premium account via T-mobile. But since yesterday the acces to Deezer premium has been denied. I don't know why this happend because I payd the bill just as usual. Can you help me get premium account back please?

Greetings,

Casper Horn


Hey Casper, is looks like T-mobile disconnected your number from your Deezer account, you need to speak to them directly to sort this out, ok?
Hello i having the T-Mobile Premium version, but cant play music anymore.
I have have paid for it....
I having try to log out, and log in again...
What can i do, because i do'nt like to pay for nothing.
Userlevel 7
Badge +5
Hi @Dino16112009 I could see that you are using the service now, I hope the issue has been solved for you. If you still see the subscription is on free please contact T-Mobile.
Hi,

I have a subscription for Deezer via my Tmobile account.
I want to add Deezer to my Sonos controller.

When I try to connect, I get a message that Sonos does not recognize my Deezer username and password. I have changed my password, but it is still not working. What goes wrong?

I have no issues connecting to other streaming services, the issue only appears with Deezer.
Can you help me?

Best regards,
Susan
Userlevel 7
Badge +6
Hi,

I have a subscription for Deezer via my Tmobile account.
I want to add Deezer to my Sonos controller.

When I try to connect, I get a message that Sonos does not recognize my Deezer username and password. I have changed my password, but it is still not working. What goes wrong?

I have no issues connecting to other streaming services, the issue only appears with Deezer.
Can you help me?

Best regards,
Susan


Please try the steps below:

- log out from all your devices and close the app (also in the background)
- get a new password here -> http://www.deezer.com/password/reset
- delete Deezer from Sonos
- turn off your Sonos for 1-2 minutes
- turn back on
- install Deezer
- login

😉
Hi,
I have a deezer abonnement wigh t-mobile but if i wang to activate the account it keeps saying that i have a deezer free account. The website isn't giving me any errors.
Can you please check what i'm doing wrong?
Thank you so much.
Anne
Userlevel 7
Badge +5
Hi @anne1988 sorry about that. Could you please contact our support team here and provide both phone number and email address of your Deezer account, they will help you out 😉

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