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Switching from Premium to Family

  • 2 September 2018
  • 4 replies
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We just purchased a Deezer Family subscription and both my husband and I had Deezer Premium accounts. We set up Deezer Family through my account. Is it possible for my husband to transfer his profile over to the Deezer Family account without losing everything he has built up, in terms of his music, since 2015? Hoping it's a simple solution.
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Best answer by Rob Igo 3 September 2018, 10:45

Hi @JessMate

Have a read of this article: - https://support.deezer.com/hc/en-gb/articles/115003730425-Transfer-Playlists-Between-Accounts

Once you've created a profile for your husband on your family account he'll be able to copy across his playlists etc 🙂
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Hi @JessMate

Have a read of this article: - https://support.deezer.com/hc/en-gb/articles/115003730425-Transfer-Playlists-Between-Accounts

Once you've created a profile for your husband on your family account he'll be able to copy across his playlists etc 🙂
Thanks so much Rob! We got everything switched over. We really appreciate your helpful response! 🙂

I'm trying to switch from a Premium plan to a family plan and I'm having issues. For some reason, I was unable to switch without canceling my Premium plan. But even once I did that, the app or even on my computer, is not allowing me to click on the link for the family plan. Am I having to wait until the official premium cancellation date (2/14/20) before switching to the family plan? Or is there an easier and quicker way to do this?

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Hi there @cemone07 

Technically, yes. You'll have to wait until the Premium period ends so that the account reverts to Free - then you can upgrade to Family. Nevertheless, try speaking to our support team here, there might be something they can do to help :thumbsup_tone2:

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