Answered

Switch from Deezer Family to Hifi (not iTunes store)

  • 9 January 2021
  • 2 replies
  • 29 views

Hi,

I would like to switch from our Family subsciption to HiFi. 2 questions:

1 - I have a a direct subscription. Can I just make the switch or do I have to take the cancel → free → HiFi route?

2 - Will the favourites, playlist etc.  from my primary account be retained?

Thanks

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Best answer by Jaime. 10 January 2021, 11:27

Hi @jonforduk if you are a Family subscriber and wish to upgrade to Deezer HiFi, please cancel your current Family subscription. Once your account reverts to the free version, you can activate the HiFi offer on your account.
In order to subscribe to our HiFi plan, please log into your Deezer account from a PC/Mac and follow this link: https://www.deezer.com/fr/offers/hifi
Bear in mind that you will only have access to the master profile and not to secondary profiles anymore. All secondary profiles will be automatically deactivated, but not deleted.
You will not lose favourites or playlists when you move from Family to HiFi.
If you have any further questions please let me know :relaxed:

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Hi @jonforduk if you are a Family subscriber and wish to upgrade to Deezer HiFi, please cancel your current Family subscription. Once your account reverts to the free version, you can activate the HiFi offer on your account.
In order to subscribe to our HiFi plan, please log into your Deezer account from a PC/Mac and follow this link: https://www.deezer.com/fr/offers/hifi
Bear in mind that you will only have access to the master profile and not to secondary profiles anymore. All secondary profiles will be automatically deactivated, but not deleted.
You will not lose favourites or playlists when you move from Family to HiFi.
If you have any further questions please let me know :relaxed:

Ok - thanks!

 

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