Question

Subscription payment taken twice after cancellation


Hi,

I cancelled my subscription late in December so I expected a payment to be taken in January. There was in fact two payments taken in January and another one this morning. How do I go about getting a refund and stop you taking my money!!!

1 reply

Userlevel 5
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Hi there @beemoore

Please get in touch with our support team with confirmation of payment so that they can sort that out for you. Have you also checked if you have two accounts set up?

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