Answered

Subscription issue

  • 29 December 2018
  • 11 replies
  • 178 views

Hi. We just paid for the premium subscription and credit card was charged but still getting Message that I need to subscribe and I am unable to download and when we click on subscribe we get a message that we are already subscribed. Also I was charged twice and one of the times was 21pounds which is 5 times the price I was supposed to pay. Please advise.
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Best answer by Rafael. 30 December 2018, 00:04

Hi there, I'm sorry about that! Please get in touch with our support team here and send them the proof of payment. 😉
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11 replies

Userlevel 7
Badge +5
Hi there, I'm sorry about that! Please get in touch with our support team here and send them the proof of payment. 😉

Hi.

does anyone know why I need a Deezer Premium subscription AND a Deezer South Africa subscription. My songs go off line if I unsubscribe from either (after the months payment run)

Userlevel 7
Badge +3

Hello @TaynePaton, please get in touch with our customer support team, they will be able to assist you :slight_smile:

Have a nice day!

Goedemorgen,

Ik heb twee jaar geleden 1 Deezer account via T-mobile geactiveerd. Door verlenging van mijn telefoonabo was ineens mijn Deezer account niet meer actief. Ik heb toen voor hetzelfde account een proefabo voor een maand genomen.

Nu blijkt dat ik wel gewoon bij T-mobile voor Deezer betaal.

Ik betaal dus 2x voor 1 account….. hoe los ik dit op?

Ik kan bij Deezer wel mijn abo opzeggen, maar dan raak ik waarschijnlijk ook mijn abo via T-mobile kwijt…. en dat wil ik uiteraard niet

Userlevel 7
Badge +3

Goedemorgen,

Ik heb twee jaar geleden 1 Deezer account via T-mobile geactiveerd. Door verlenging van mijn telefoonabo was ineens mijn Deezer account niet meer actief. Ik heb toen voor hetzelfde account een proefabo voor een maand genomen.

Nu blijkt dat ik wel gewoon bij T-mobile voor Deezer betaal.

Ik betaal dus 2x voor 1 account….. hoe los ik dit op?

Ik kan bij Deezer wel mijn abo opzeggen, maar dan raak ik waarschijnlijk ook mijn abo via T-mobile kwijt…. en dat wil ik uiteraard niet

 Good morning,  I activated 1 Deezer account via T-mobile two years ago. Suddenly my telephone abo suddenly my Deezer account was no longer active. I then took a one month trial trial for the same account.  Now it appears that I just pay for Deezer at T-mobile.  So I pay 2x for 1 account… .. how do I solve this?  I can cancel my subscription at Deezer, but then I will probably also lose my subscription via T-mobile…. and of course I don't want that 

Hello @Carla de Hartog-1963, sorry that we do not support Dutch on the Community yet. Please get in touch with our customer support team, they will be able to help you :slight_smile:

Have a lovely evening

Hello. Today I signed up for your service. I Am a new user. On the main page it was written about free month trial for HiFi, but when I try to enable subscription, I get an error: Unfortunatly you are not eligible to this special offer. You can however proceed with the standard offer. HiFi subscription was the main criterion for choosing your service. I wanted to test this particular subscription. After reading the ads on the main page about free trial for HiFi, I decided to register. During registration, I did not see an offer to subscribe for HiFi, I saw an offer to subscribe to a premium. I thought premium includes HiFi. 
Userlevel 7
Badge +3

Hello @professorgas, please get in touch with our customer support team so they can provide you some help.

Have a nice day

5374437 is the request number dated back 30 May. I have cancelled my subscription on the 14th May and i have been billed for two months ? 

Several emails have been send to the support and not a bother to respond. My subscriptions has been cancelled by iTunes please tell how have i still been billed ? 

 

Userlevel 7
Badge +3

Hello @Fahmida, I see you’ve contacted again the support and they’re now in touch with you, they’ll take it from there. I’m sorry about the inconvenience.

Have a nice week

hi

 

I accidently subscribed to hifi instead of family. Can I change it or do I have to wait till the end of the month to cancel and try again?

Userlevel 7
Badge +3

Hello @shortstuff874, you can contact our customer support team and make this request, they should be able to sort this out that for you :wink:

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