Answered

Subscription issue

  • 29 December 2018
  • 3 replies
  • 60 views

Hi. We just paid for the premium subscription and credit card was charged but still getting Message that I need to subscribe and I am unable to download and when we click on subscribe we get a message that we are already subscribed. Also I was charged twice and one of the times was 21pounds which is 5 times the price I was supposed to pay. Please advise.
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Best answer by Rafael. 30 December 2018, 00:04

Hi there, I'm sorry about that! Please get in touch with our support team here and send them the proof of payment. 😉
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Userlevel 7
Badge +5
Hi there, I'm sorry about that! Please get in touch with our support team here and send them the proof of payment. 😉

Hi.

does anyone know why I need a Deezer Premium subscription AND a Deezer South Africa subscription. My songs go off line if I unsubscribe from either (after the months payment run)

Userlevel 6
Badge +3

Hello @TaynePaton, please get in touch with our customer support team, they will be able to assist you :slight_smile:

Have a nice day!

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