'Subscription error' message - iPhone


Hi,
I keep getting a message every time I open the app telling me that my subscription has an error. I was advised to delete the app and reinstall it. I have done this and it still keeps popping up and it's really annoying.

Thank you,

9 replies

Userlevel 6
Badge +4
Hi @Kliney95, I opened your account from here and I can see that you need to update your iOs 🙂
Your version is 10.2, but the iOs is already on 11.2.6 🙂
Oh is that the reason! Annoying I can't update this phone anymore so I'll just have to live it with until I get my new one.

thank you for looking into the problem for me I really appreciate it!

Looks like a new phone for me then!! Haha
When i open the app i see the message bellow:
code:

temporarily unavailable account



Why? My payment is ok, i dont uderstand...
Rafael. wrote:

Hi @Kliney95, I opened your account from here and I can see that you need to update your iOs 🙂
Your version is 10.2, but the iOs is already on 11.2.6 :)


Hi Rafael, I am having the same issue... I tried to uninstall and reinstall but the message keeps coming up, this has been going on for the past 3 days and I can't live without music 😞 Can you help? 🙂
Userlevel 7
Badge +4
@Leticia.Cabañas and @Laura23 is your iOS updated?
Ana. wrote:

@Leticia.Cabañas and @Laura23 is your iOS updated?


Just updated it yesterday, deleted Deezer again and reinstalled it, the same message keeps appearing...
Userlevel 7
Badge +4
Hey Laura, I've checked your account here and it seems like you're still on version 6.33, you need to be on 6.34
I have uninstalled - updated everything and still same message?

Is there another way to subscribe to deezer premium?

I am trying to subscribe to deezer premium but get same message of unavailable
Userlevel 7
Badge +4
Justin.Rule wrote:

I have uninstalled - updated everything and still same message?

Is there another way to subscribe to deezer premium?

I am trying to subscribe to deezer premium but get same message of unavailable

- have you tried this link? https://www.deezer.com/en/offers/

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