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Subscription does not work, after payment still not on


Subscription does not work, after payment still not on
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Best answer by Rob Igo 21 November 2018, 10:10

Hi @Nelly Tofel

are you 100% sure you're signing into the correct account (the one you've paid for) - e.g. you paid when you were logged into Facebook but now you're signing in with Google etc?

If you are 100% sure then contact support here with as much information as you can give them and they will assist you 🙂

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Userlevel 7
Badge +7
Hi @Nelly Tofel

please have a read of this link it should help: - https://en.deezercommunity.com/your-account-and-subscription-5/paid-but-still-being-asked-to-subscribe-2169

Let us all know how you get on 🙂
I checked payment, it’s done. And sign out and sign in didn’t help. Can you check my account? Please
Userlevel 7
Badge +7
Hi @Nelly Tofel

are you 100% sure you're signing into the correct account (the one you've paid for) - e.g. you paid when you were logged into Facebook but now you're signing in with Google etc?

If you are 100% sure then contact support here with as much information as you can give them and they will assist you 🙂

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