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Subscription does not work, after payment still not on


Subscription does not work, after payment still not on
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Best answer by Rob Igo 21 November 2018, 10:10

Hi @Nelly Tofel

are you 100% sure you're signing into the correct account (the one you've paid for) - e.g. you paid when you were logged into Facebook but now you're signing in with Google etc?

If you are 100% sure then contact support here with as much information as you can give them and they will assist you 🙂

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5 replies

Userlevel 7
Badge +7
Hi @Nelly Tofel

please have a read of this link it should help: - https://en.deezercommunity.com/your-account-and-subscription-5/paid-but-still-being-asked-to-subscribe-2169

Let us all know how you get on 🙂
I checked payment, it’s done. And sign out and sign in didn’t help. Can you check my account? Please
Userlevel 7
Badge +7
Hi @Nelly Tofel

are you 100% sure you're signing into the correct account (the one you've paid for) - e.g. you paid when you were logged into Facebook but now you're signing in with Google etc?

If you are 100% sure then contact support here with as much information as you can give them and they will assist you 🙂
my premium subsription is not working and payment went off. and i cant contact anybody. its frustrating
Userlevel 6
Badge +3
Hi there @frans Liebenberg

Sorry to hear that.

I've checked the account linked to the email you used here in the community and your subscription is set to Free with no payments.
So I suggest you checking the login details to see if you used the right email to login. If the answer to this is yes, then please contact our support team here with confirmation of payment and they'll be able to sort that out 😉

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