Answered

Someone’s using my account: message pops up

  • 26 February 2019
  • 38 replies
  • 582 views

When I’m trying to listen to my music a notification pops up saying someone is using my account at this time it’s for personal use then stops my music.

Why is is this happening? No one else should be on my account but me and my own phone.
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Best answer by Rob Igo 27 February 2019, 11:55

Hi @katey

Try logging out, restarting your phone and then logging back in.

if this still happens then please change your password.

let us know how you get on 🙂
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38 replies

Same thing happens to me. My music keeps stopping and I get the message that someone else is listening. The only two devices registered to my account are right in front of me and only one is connected to Deezer. I've changed my password, deleted and re downloaded the app and it continues to happen. I'm about 30 seconds away from cancelling my subscription.

I have the same problem.

Deezer was working fine for the past few weeks but now it keeps popping up with this message even after I've changed my password and cleared all cookies and cache in Chrome (the only PC I have Deezer running on).

It's obviously a problem with Deezer.

Can I please have an ETA on when this will be resolved?

This is a prime example of why I despise cloud services (SaaSS / Service as a Software Substitute)!
Hi,
I Keep receiving the "Hmm.. Somme else must be listening..." even though i removed all possible linked devices and also changed my password.
I'm a subscription user which logs in using my email account .
Please advice
Thanks
Yair
Sorry email was in different folders made reset works fine so far 10 min no pop up message .... Fingers crossed will update on that .
Thanks in meantime 🤪😜😀
Hello, same problem with my account. What should I do? It´s very disturbing. Thanks.-
Changed my pw 5 times now restart phone and it still happens AND someone is changing my songs!! Wtf is happening
Userlevel 7
Badge +6
Hi there @Kristofvm

Sorry that's happened. I've had a look at your account and have done some due maintenance. I've sent you another password reset email. Please change your password and when you have a chance, try logging in via a desktop PC/Mac and change the email address for your account as well. Let me know if the issue persists.
Deezer said they are sorry to see me go...
Userlevel 7
Badge +7
Hi @katey

Try logging out, restarting your phone and then logging back in.

if this still happens then please change your password.

let us know how you get on 🙂
So looks like I'm next one with the same problems I changed Spotify for Deezer due same issue and now it's happening it that app Fu.....
Hi,
the same issue with my account. I'm the only user and it is not possible that someone is using my account at the same time. I've deleted my other device from my account and I've changed password. I've also login and the error is coming up after 30 seconds of playing my music. Pls solve this issue otherwise welcom Spotify.
Today i tried to play some music on deeze while going home from work while i started to get notification that someone else is listening to music on my account. I cant see any other device besides mine thats linked, but i know i have deezer on my computer at home which is turned off right now. Ive changed the password but the problem persists. Recent songs show song from one author and has been playing for an hour or so. Can someone look into this or lend some help?
Userlevel 7
Badge +6
Hi there @Hinzy9 @chazell31

Sorry that's happened. I've had a look at your accounts, unlinked devices, refreshed cache and sent a password reset email. Please change your password once more and let me know if it helps.
@Rudi Same problem for me and it is pretty annoying. It is happening on my computer and my phone, which are the only two devices connected at my account. I changed twice my passport and log out. It keeps happening. Can you please do something about it ?
Thank you !
Userlevel 7
Badge +6
I'm sorry I wasn't able to respond in time @lunatico
This has been investigated throughout the first users reporting it, so that you know @lunatico @sorfildor @Claire23

Thank you for your patience. I've carried out some performance tasks on your account to see if this improves for the time being, which includes you changing the password once more. Please report if it doesn't, so that I can pass the information to our devs who are looking into this 👍🏼
Userlevel 7
Badge +6
Hi there @yair Gat @Mynameduck @Dgbviper

Sorry that's happened. I've carried out some maintenance on your accounts. So please reinstall the app to the latest version and change your password. Login as normal and let me know if the issue persists.

For more info on how to keep your account safe, please see here 👍🏼
Userlevel 7
Badge +6
Hi there @suzuki_gsx @David Fontaine @Ina Ilyaeff

Sorry that was a problem. I've had a look at your accounts and sent a password reset email. Please change your password once more and let me know if the issue continues 👍🏼
Userlevel 7
Badge +6
Hi there @monir @KACZOR_ce @baristurkkan

Thank you for your patience and sorry that's happened. I've carried out some maintenance to your accounts, so please change your passwords following the email I sent. Avoid logging in using FB or Google. If the issue persists or you don't get the password reset email, let me know. In the meantime, our devs have already started looking into this.
Hi I checked my email and haven't got any resetting link
I am getting the exact same pop-up! I've changed my password twice, unlinked my phone from my connected devices AND logged out and I'm still getting the same on my iMac when I try & play music through that.
This is why offline music players (FOSS/GPL) and MP3 libraries are becoming more popular than ever!

Hi Rubi,

Looks lke Issue resolved.

Thank you 

Yair

wtf is going on!!??
I don't leave just because I don't k now yet how to export my playlists.....

It really poor...
I guess lot of us is suffering AND NO HELP, NO ANSWER???

Hi

I'm having the same issue and now just keeps popping up every 5 mins. Please help

Regards colin 

It is happening with me aswell. I have tried everything that the other people in this thread have done with no success. I hope the devs find and fix this bug soon, it is REALLY annoying.

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