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Someone is logged in at my account

  • 6 March 2019
  • 2 replies
  • 214 views

I keep getting this notification that I cant listen on 2 devices at once. But im not. So My conclusion is that someone has hacked My account.. I have changed My password, but I does not help.
What can i do about this?
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Best answer by Rudi 7 March 2019, 12:27

Hey @Martin Jensen

I can see here that you're on a Family subscription. It's true, you can't listen to music in more than one device per profile at the same time. Please ensure that you're logged under different Family profiles if you're listening to music at the same time.

For more info, please see here 😉
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2 replies

Userlevel 7
Badge +7
Hi @Martin Jensen

please contact support here with as much information you can give them (your device, your account details etc).

they will be able to look into this for you.
Userlevel 7
Badge +6
Hey @Martin Jensen

I can see here that you're on a Family subscription. It's true, you can't listen to music in more than one device per profile at the same time. Please ensure that you're logged under different Family profiles if you're listening to music at the same time.

For more info, please see here 😉

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