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Someone has access to my account, and still has access to it after i've changed my password.

  • 31 March 2020
  • 7 replies
  • 139 views

Someone has access to my account, and still has access to it after i've changed my password. 

This person also keeps linking their chromecast to my account as well. 

 

When I created this deezer account I originally logged in with my facebook. I have since removed that option today. I’ve set a username and password and this person is still able to use my deezer account. 

 

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Best answer by Rob Igo 1 April 2020, 10:55

Hi @717elliott 

 

please contact support here with as much information as possible they should be able to assist!

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7 replies

Userlevel 7
Badge +6

Hi @717elliott 

 

please contact support here with as much information as possible they should be able to assist!

Hi, I noticed someone who is not in the subscription is using my account, I changed the pssword but this person still has access. It constantly shuts my music down saying someone else is using the device

Userlevel 5
Badge +2

Hi @Cesar Marsal 

We have unlinked all devices from the account and logged out of all devices where your Deezer account might be open. I have also sent you an email with a link to reset your password. Could you follow those steps and then inform me if the problem persists?
Thanks:relaxed:

Someone is using my account I have reset my password and unlinked my partners account but someone is still using it

Userlevel 5
Badge +2

@Lucychant I am sorry about that. I have closed session in all devices where the account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
if the problem persists, please let me know.
Thanks :)

Hi @Jaime. I have the exact same problem than Cesar Marshal. It's shutting my music down, I've changed my password but there is still someone using my account. Could you help?? 

Userlevel 5
Badge +2

Hi @Mel33 sure I can help as we can close all sessions from here, which I did. Now, please follow the link I sent you via email to reset your password. After doing that Login again with your new password.
That should help to fin the problem.
Thanks :)

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