Solved

Signed up for Hifi Free trial and was immediately charged


I signed up for the Deezer premium + Free trial and it was working fine. But, then I saw there was a separate plan for Hifi, which also had a free trial according to the description, but when I signed up, I was immediately charged for it @ $19.99.
icon

Best answer by Alessandra.Deezer 16 June 2019, 18:56

@dlchamp Hey! I can't see any payment for HiFi on your account, the subscription has just been activated for the first month for free. Are you sure you don't have another active account? I'd suggest you to get in touch with our Client Support Team for further info 😉
View original

2 replies

Userlevel 7
Badge +7
I almost sure no HiFi trail is available but if it does, you probably been charged becuase you used your trail option for Premium + first. You can't get trails for 2 different plans...
Userlevel 5
Badge +1
@dlchamp Hey! I can't see any payment for HiFi on your account, the subscription has just been activated for the first month for free. Are you sure you don't have another active account? I'd suggest you to get in touch with our Client Support Team for further info 😉

Reply