Answered

Reset password isn't working


Hello.
I signed up via Facebook, so there were no password associated with the account, "reset password" form isn't working and I can't change the password in account settings
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Best answer by Alessandra.Deezer 2 July 2019, 18:47

Hey @vhornets ! Thanks for reaching out 🙂 I have now unlinked your account from Facebook and sent you an email to reset your password. Please check the spam and if you don't receive it within 30 minutes please contact our Client Support Team and they will help you further 😉
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11 replies

Userlevel 6
Badge +4
Hey @vhornets ! Thanks for reaching out 🙂 I have now unlinked your account from Facebook and sent you an email to reset your password. Please check the spam and if you don't receive it within 30 minutes please contact our Client Support Team and they will help you further 😉
Hi Alessandra.Deezer

I'm experiencing same problem as above and would like to change my e-mail address as well, as I am not using the facebook(yahoo) e-mail.

Please advice
Userlevel 6
Badge +4
Hey @Sibusiso Sibu Tshabalala ! Same issue - I have now unlinked your account from Facebook and Google. I have also sent you an email to reset your password. Please check the spam and if you don't receive the email to reset your password within 30 minutes please contact our Client Support Team 🙂
Hello! Not working reset password for my account. I forgot my password. Message not enter in my mailbox.
Userlevel 7
Badge +6
Hi there @Sergey wsergg

Sorry to hear that. I've tried to send you a password reset email, let me know if you've got it.
I didn’t receive a password reset email. in spam too.
Userlevel 7
Badge +6
Sorry you haven't received it @Sergey wsergg. I've tried again today, and sent you a PM about the email address linked to your account. Hope it helps!
ראשית, אני גר בישראל והשירות נתמך נמנה זו. אני מקבל לאפס סיסמא אחרת, בדקתי גם ספאם ודוא"ל כללי
Userlevel 7
Badge +6
Hi there @Elad Hazam

Sorry for my reply in English - Hebrew is currently not supported in our communities. Is the problem you not having received the password reset email? I've tried to send you one today. Let me know if it helps.
Hi. I just linked my email to google with Deezer. I used this email before with Deezer. Now when I try to reset password I'm not receiving a password recovery mail. I waited for about an hour. Thanks in advance for any help
Userlevel 7
Badge +6
Hi. I just linked my email to google with Deezer. I used this email before with Deezer. Now when I try to reset password I'm not receiving a password recovery mail. I waited for about an hour. Thanks in advance for any help

I sent you an email, please have a look! Also, check the spam box as well!

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