Question

problem with wi-fi

  • 13 June 2019
  • 4 replies
  • 16 views

I have a problem with my account when I download or stream music through wi-fi
it works fine when I use mobile data or other wi-fi.
I have a family premium account.
I tried ios, android even the desktop application and I have the same problem.

4 replies

Userlevel 7
Badge +6
Hi there, what is the problem? Any error message?
Hi there, what is the problem? Any error message?
No error massages. When I use my WiFi for streaming or downloading it takes forever to work. So slow and sometimes doesn't work at all. But when I use mobile data or anther WiFi it works fine. Maybe it is something related to my WiFi ip?
Hi there, what is the problem? Any error message?

Userlevel 7
Badge +5
Hey @Mona91

It could be that your network needs a reboot. Try rebooting your router for about 3 mins and reinstall the app. Let me know how you get on!

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