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Premium subscription issue

  • 30 April 2021
  • 1 reply
  • 10 views

Been a premium customer with Deezer for over 2 years all of a sudden my subscription has disappeared and I can now only get the free option. Always paid £9.99 every month & to subscribe again my payment will increase to £12.99???...please advise!!

 

Thanks 

Lyndsey

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Best answer by Jaime. 4 May 2021, 18:12

Hi @Lyndsey.Van-Dal apologies for the delay. I can see that you were able to resubscribe.
If this happens again, please login to your account from a computer and not the phone and you won’t experience the same problem with prices.
Thanks :)

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Hi @Lyndsey.Van-Dal apologies for the delay. I can see that you were able to resubscribe.
If this happens again, please login to your account from a computer and not the phone and you won’t experience the same problem with prices.
Thanks :)

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