premium


im supose to be getting free premium but i still get adds and can not get it of line can not
download is this your free is all about.

3 replies

Userlevel 7
Badge +7
Hi @david glover

Are you sure you're signing in with the right account (the same one you used when you chose premium)? Also have you tried logging out and back in?

Have a quick read of this article and let us know how you get on https://en.deezercommunity.com/your-account-and-subscription-5/paid-but-still-being-asked-to-subscribe-2169
Hi i have TRYED to log in on the email I used for premium and it will not change it i have 2 emails on Deezer one is free the other is for premium 3 months free trail .I have TRYED deleting them from my computer but when i join again it goes back to my free one
Userlevel 7
Badge +7
Hi David

contact support here giving them both details of both accounts and they will assist you 🙂

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