Answered

Playlists disappear

  • 16 November 2017
  • 8 replies
  • 893 views

Hi I had my premium+ subscription with my carrier. Now I have some problem with them and they canceled my subscription. I contacted them and they said that my premium + subscription will be back in few days.
Now I have a problem where all my songs and Playlist disappeared after my subscription cancelation. I'm really disappointed because I had a lot of playlists that I created over the years.
Is there any possibility to recover my playlists and songs because in few days I'll have my premium+ T-com subscription back.

Thanks in advance.
Best regards,
Ivan
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Best answer by Rafael. 23 August 2018, 18:46

All my music is gone ... please help me

Playlists and favorites do not disappear, it means you are logging with the wrong email 🙂 Please login using the right email address and your music will be there waiting for you. If you need help finding the right account, please get in touch with our support team here 😉
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8 replies

Userlevel 7
Badge +7
Hi @Ivan Rumora, I'd love to help you immediately, but we need more details. Please send your mobile number, the name of your mobile provider and your Deezer account email address here and I'm sure we'll be able to help ☺
For no reason my deezer account logged of and when I logged back in; all my numbers, playlists and favourite numbers were dissapeared. I don’t know how I get those back, without downloading them again.
Userlevel 7
Badge +6
Hi @Jordy.Brandsen, I believe you are entering the wrong account... Please see above and get in touch with our support team 😉
I can not log in and lost all of my musix
All my music is gone ... please help me
Userlevel 7
Badge +6
All my music is gone ... please help me

Playlists and favorites do not disappear, it means you are logging with the wrong email 🙂 Please login using the right email address and your music will be there waiting for you. If you need help finding the right account, please get in touch with our support team here 😉
HI! I used to have and play always my account connecting with facebook, today I did the same thing and Deezer couldnt recognize it, I LOST ALL MY PLAYLISTS!!!

HOW CAN I GET BACK MY ACCOUNT AND PLAYLISTS? PLEASE😥
Userlevel 7
Badge +6
HI! I used to have and play always my account connecting with facebook, today I did the same thing and Deezer couldnt recognize it, I LOST ALL MY PLAYLISTS!!!

HOW CAN I GET BACK MY ACCOUNT AND PLAYLISTS? PLEASE😥


You are opening the wrong account with the wrong email. Just need to login using the right email and you will have access to your account 😉

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