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playlist shuffle not playing playlist songs

  • 16 June 2019
  • 1 reply
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Hello...i am a free user of deezer using the app on my galaxy s7, and since joining, over a year ago, i have been playing my favourite tracks by the shuffle button...this was fine until today. I opened my app...navigated to the favourite tracks tab...pressed the shuffle button....and was treated to a non favourited song that isnt in any of my playlists or even my favourite tracks. I tried again with a couple of different playlists i have and the same thing happened.

After this i uninstalled deezer and reinstalled the app hoping 5his has fixed the issue, but the same problem still persists.

Pls help.
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Best answer by Alessandra.Deezer 17 June 2019, 19:16

Hey @Vidhatta ! Thanks for reaching out 🙂 I have checked your account and I can see you have a free one. Deezer’s freemium experience doesn’t provide users with the ability to select tracks on their mobile. You can read more about our free service https://support.deezer.com/hc/articles/115002456825 🙂
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Hey @Vidhatta ! Thanks for reaching out 🙂 I have checked your account and I can see you have a free one. Deezer’s freemium experience doesn’t provide users with the ability to select tracks on their mobile. You can read more about our free service https://support.deezer.com/hc/articles/115002456825 🙂

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