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Payment Issues



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I can't update my payment method. whenever I tap resubscribe, it doesn't let me update stuff but it lets me go back to deezer homepage. PLEASE FIX THIS ASAP I DON'T WANT MY SUBSCRIPTION TO END IN A BLINK OF AN EYE.
Userlevel 7
Badge +8
Hi there @heavenaboveyouhelloverme

Please do get in touch with our support team for further help, they'll be able to assist you 🙂
Hi. I've just tried to get 3 months trial period for 0.99 PLN. I used my debit card. And I see that I'm supposed to pay 19.99 in next month. Something went wrong. How can I get 3 months trial?
Userlevel 7
Badge +7
Hi. I've just tried to get 3 months trial period for 0.99 PLN. I used my debit card. And I see that I'm supposed to pay 19.99 in next month. Something went wrong. How can I get 3 months trial?


Please get in touch with our support team here, they will be able to check your account for you 😉
Hello, i unsubscribed last month after realizing that my last payment was due in August i had already cancelled the payment with my bank. I want to make the last payment for August but I'm having problems maybe provide me with a sort code; and acc details? Thanks
Concerned customer
Userlevel 7
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Hey @tsosimelane

Sorry to hear that. Please contact our colleagues in support for further help.
I updated my account and payed the bill but it’s still not active. I would like to have premium one now
Userlevel 7
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Hey @Oleksandr Dovhun

Please see above on how to contact our support team. They'll be able to help you further 😉
Hi, I’m subscribed to the Family plan, which it’s supposed to be $8.99 but I’m charged $11.99 every month, I would like to know if there’s something wrong with the plan or I didn’t check the subscription correctly. Thanks for solving my doubt.
Userlevel 7
Badge +8
Hi there @Dairin

Sorry to hear that. Please see how to contact our support above 👍🏼
Hi, I upadated my account to deezer premium, but my app didn’t work. So I have free deezer 😞 and i paid $7.99
Hi dezer i want subscip to offer 4.99 for 3 month with withdraw from my mobile balance cause i don’t have credit in my iCloud wallet
Userlevel 7
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Hi there @andrea orantes kestler @Jan Anis

Sorry that's happened. Please see above to find our link to contact the support team.
Okay so how many times should i subscribe and put my goddamn ctedit card information before you actually give the freaking subscription its fucking unbelievable this is why people use spotify instead because you dont even let peope subscribe to your app or are you not gonna give me any of the benefuts you said you would give me and then in a month charge me any ways
Userlevel 7
Badge +8
Hi there @Stewart Starry

Sorry that's happening to you. I've moved your comment here so that you can see the info above, which can help you with the issue. Let me know if you need further assistance 👍🏼
I can not update my paymentmethod. I have tried different devices. Different creditcards. None will work.
Userlevel 7
Badge +8
Hi there @Peter Forier

Sorry that's happened. Please try to contact our support team for further help 👍🏼
I have been paying for my Deezer account with my credit card but want to change to paying with a Visa Debit Card.

Twice I have changed the card details AND received email confirmation that the change has been accepted.

The next payment is then taken from my credit card again and my payment method has reverted to the credit card!

How can I swap cards successfully???
Userlevel 7
Badge +8
Hi there @ken-johnson

In order to get more help sorting out your payments, please contact our support team here, if you haven't done so.
Pago 2 volte l'abbonamento, Perché?
Visa **************4806 il 10.08.2019 8ESvG
Visa **************4604 il 04.08.2019 2P2ci
Si richiede il rimborso per quanto non dovuto
Emanuele Rivellino
I need to revise mode of payment...
I want to do by PayPal but is impossible in the app .
Could you send me a mode direct for e mail?
Tank you
Mariano
Userlevel 7
Badge +8
Ciao @emanuele

Sorry for my reply in English - currently Italian isn't supported in our communities. For payment related issues like yours, it's best to contact our support team here, and they'll be able to help.
I payed yesterday my Deezer Premium plan for a month. Everything worked properly yesterday and I could use my Premium Account with all it's features. But this morning, it started asking me for my subscriptio, showing me adds and not letting me use the Deezer Premium features.
The problem here is that I payed and the bank account registered the pavement, but the app won't let me use my Deezer Premium Account properly. Please fix it as soon as possible.
Userlevel 7
Badge +7
Hope you enjoyed your breakfast! One more thing I should have said yesterday, if you're free this weekend for one more drink... i'd love to see you again soon!
I payed yesterday my Deezer Premium plan for a month. Everything worked properly yesterday and I could use my Premium Account with all it's features. But this morning, it started asking me for my subscriptio, showing me adds and not letting me use the Deezer Premium features.
The problem here is that I payed and the bank account registered the pavement, but the app won't let me use my Deezer Premium Account properly. Please fix it as soon as possible.


Please make sure you're logged in the right account! Alos, get in touch with our support team here, they can have a look for you!
Userlevel 7
Badge +8
Hi there @Dott.Mariano.Marino

For payment related queries like yours, please contact our support team here 👍🏼

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