Payment Issues

  • 24 January 2019
  • 36 replies
  • 34939 views


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36 replies

I can't update my payment method. whenever I tap resubscribe, it doesn't let me update stuff but it lets me go back to deezer homepage. PLEASE FIX THIS ASAP I DON'T WANT MY SUBSCRIPTION TO END IN A BLINK OF AN EYE.
Userlevel 7
Badge +5
Hi there @heavenaboveyouhelloverme

Please do get in touch with our support team for further help, they'll be able to assist you 🙂
Hi. I've just tried to get 3 months trial period for 0.99 PLN. I used my debit card. And I see that I'm supposed to pay 19.99 in next month. Something went wrong. How can I get 3 months trial?
Userlevel 7
Badge +6
Hi. I've just tried to get 3 months trial period for 0.99 PLN. I used my debit card. And I see that I'm supposed to pay 19.99 in next month. Something went wrong. How can I get 3 months trial?


Please get in touch with our support team here, they will be able to check your account for you 😉
Hello, i unsubscribed last month after realizing that my last payment was due in August i had already cancelled the payment with my bank. I want to make the last payment for August but I'm having problems maybe provide me with a sort code; and acc details? Thanks
Concerned customer
Userlevel 7
Badge +5
Hey @tsosimelane

Sorry to hear that. Please contact our colleagues in support for further help.
I updated my account and payed the bill but it’s still not active. I would like to have premium one now
Userlevel 7
Badge +5
Hey @Oleksandr Dovhun

Please see above on how to contact our support team. They'll be able to help you further 😉
Hi, I’m subscribed to the Family plan, which it’s supposed to be $8.99 but I’m charged $11.99 every month, I would like to know if there’s something wrong with the plan or I didn’t check the subscription correctly. Thanks for solving my doubt.
Userlevel 7
Badge +5
Hi there @Dairin

Sorry to hear that. Please see how to contact our support above 👍🏼
Hi, I upadated my account to deezer premium, but my app didn’t work. So I have free deezer 😞 and i paid $7.99

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