Payment Issues

  • 24 January 2019
  • 38 replies
  • 36102 views

Userlevel 7
Badge +6
  • Community Manager
  • 3482 replies
IMPORTANT: We don't share payment details in the community, so please do NOT include emails, account and credit/debit card numbers and other personal info in your comments/topics.

Any specific subject related to your payments should be dealt with our Support Team.

Here's a list of our most useful topics for when you have payment issues:


38 replies

Llook I have an account under my ex boyfriends name but on my card I want it cancelled
Userlevel 7
Badge +6
Hi there @Stacey Basque

Please contact our support team here.
Hi! I want to change my payment method, but i cant. No this button in profile. How I can do it?
Userlevel 7
Badge +6
Hi there @iwmthia

Do you have access to a PC/Mac? If you do, please check your account settings and that should help. If not, please get in touch with our support team here 😉
Hi!
I know I have not been able to pay my subscription in the last days, money will arrive om my account monday. I hope you can wait 2 more days. I do understand if you can't hold my subscription.
Best regards,
Angela
Userlevel 7
Badge +6
Hi there @Hexe Joon

I can see from your account that you were given a couple of days and that the payment was settled 😉
Will bank more cash in my bank account to enable you get my payment, as per our terms. Thanks Maurice
Hi)
I've used deezer premium plan for 10 eur for more than a year. Today I logged out on the official website of Deezer accidentally. Because of I was like a stranger user thereat, the website suggested me to choose a plan. The price of deezer premium is now 169 rubles (2 euros). WOW! I logged in again. And nothing. The deezer premium plan is also 10 eur.
What happen?
Why can't I buy a russian plan considering I live in Russia?
Best regards,
Roma

Userlevel 7
Badge +6
Hi there @RomoiDan

I've checked your account on our side and it shows you still have a Premium subscription purchased in Italy - Deezer recognises the IP address at the time of purchase and selects the currency.
All you need to do is cancel the subscription and once you're free, you can resubscribe from where you live in Russia - it'll show the price in Rubles.
I need to talk to someone abt my payments
Userlevel 7
Badge +5
Hi @sweetlyuniqueamy please se frequently asked questions above. Generally it is best to contact our support team for payment issues 😉
I have registered on the web site with my phone number and then purchased a Digital Gift Card for a 12-month subscription via PayPal. After successful payment I did not receive the order confirmation and activation code. Besides, I can not add email address to my existing account registered with the phone number.
My credit card was used without any problem for at least three payments. The last two have been refused. I've talked with the bank and everything is OK. What is going on?
I have registered on the web site with my phone number and then purchased a Digital Gift Card for a 12-month subscription via PayPal. After successful payment I did not receive the order confirmation and activation code. Besides, I can not add email address to my existing account registered with the phone number.
The problem was solved by Deezer Support. Thanks!
Hi. I have a problem. I'm trying to start my free subscription with my fnac code in: https://www.deezer.com/give/fnac-es but the payment methods screen fails and I can't finish with any method to start my test period.
Userlevel 7
Badge +6
Hi there @miguelFLG13

Sorry to hear that. Please do contact our support team for further help 😉
code:
I had a bid of 10€ for 3 months Deezer premium, but I ordered it so I only got 1 month Deezer Premium. Would there be any chance of getting it for 3 months.
Hi, unbelievable I am facing the same problem as some months ago about the payment. And now I don't have access. So I please need your help to identify the problem and if is needed I can change the credit card or whatever. Thanks for your help.
Userlevel 7
Badge +6
Hi there @Vili.Tähkänen @Camilo Ortiz

Please contact our support team for further help 😉
Hi , I have started my free trial but then it stoped and asked me to subscribe when I did so it said your free subscription ends on 15 Aug after that you can pay , I can’t wait till 15 Aug to have subscription privileges and thanks for your help and cooperation.
I tried to start my premium using prepaid card keeps refusing declined vanilla prepaid visa
Suscribed for Deezer Premium 12.99€/month. Account keeps showing Deezer Free. Already tried all of the above. Please resolve this problem or give me back my money
Userlevel 7
Badge +6
hi everyone, we don't have access to your payments here in the community. Please get in touch with our support team here and they will be able to help you 😉
The transactions completed from my end but the member ship still the same , I had logged in an out but still the same !!!!!!!!!!!!!!
Userlevel 6
Badge +4
Hey @Dina AlYasin ! I see a payment has been declined by your bank 😕 Please follow this thread for further info 😉

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