Payment Issues


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IMPORTANT: We don't share payment details in the community, so please do NOT include emails, account and credit/debit card numbers and other personal info in your comments/topics.

Any specific subject related to your payments should be dealt with our Support Team.

Here's a list of our most useful topics for when you have payment issues:


14 replies

Llook I have an account under my ex boyfriends name but on my card I want it cancelled
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Hi there @Stacey Basque

Please contact our support team here.
Hi! I want to change my payment method, but i cant. No this button in profile. How I can do it?
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Hi there @iwmthia

Do you have access to a PC/Mac? If you do, please check your account settings and that should help. If not, please get in touch with our support team here 😉
Hi!
I know I have not been able to pay my subscription in the last days, money will arrive om my account monday. I hope you can wait 2 more days. I do understand if you can't hold my subscription.
Best regards,
Angela
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Hi there @Hexe Joon

I can see from your account that you were given a couple of days and that the payment was settled 😉
Will bank more cash in my bank account to enable you get my payment, as per our terms. Thanks Maurice
Hi)
I've used deezer premium plan for 10 eur for more than a year. Today I logged out on the official website of Deezer accidentally. Because of I was like a stranger user thereat, the website suggested me to choose a plan. The price of deezer premium is now 169 rubles (2 euros). WOW! I logged in again. And nothing. The deezer premium plan is also 10 eur.
What happen?
Why can't I buy a russian plan considering I live in Russia?
Best regards,
Roma

Userlevel 7
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Hi there @RomoiDan

I've checked your account on our side and it shows you still have a Premium subscription purchased in Italy - Deezer recognises the IP address at the time of purchase and selects the currency.
All you need to do is cancel the subscription and once you're free, you can resubscribe from where you live in Russia - it'll show the price in Rubles.
I need to talk to someone abt my payments
Userlevel 7
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Hi @sweetlyuniqueamy please se frequently asked questions above. Generally it is best to contact our support team for payment issues 😉
I have registered on the web site with my phone number and then purchased a Digital Gift Card for a 12-month subscription via PayPal. After successful payment I did not receive the order confirmation and activation code. Besides, I can not add email address to my existing account registered with the phone number.
My credit card was used without any problem for at least three payments. The last two have been refused. I've talked with the bank and everything is OK. What is going on?
I have registered on the web site with my phone number and then purchased a Digital Gift Card for a 12-month subscription via PayPal. After successful payment I did not receive the order confirmation and activation code. Besides, I can not add email address to my existing account registered with the phone number.
The problem was solved by Deezer Support. Thanks!

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