Payment for premium refused but money is gone...

  • 27 February 2019
  • 4 replies


So... I have an internationnal card, because of my job allow me to move a lot.
I wanted to buy my premium deezer and... I can't because my card is in pounds ? --'

More than that, I paid and the money is gone but i'm still "FREE".

How can I get my account to be premium since I paid for it ?
Or at least get back my money...


Best answer by bobmartien 27 February 2019, 19:47

Fixed. Thanks.
View original

4 replies

Fixed. Thanks.
Hi bobmartien
Same problem here. I am in Colombia but paid with a Spanish credit card in euros. I still have the free version, not the premium, but my bank says the annual subscription is being paid already.
How did you fix it? Thanks for your help
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Hi there @eduhierro @Coach Nixon

Please do speak to our support team for further help 😉