Answered

Payment for a subscription goes more than in the price list

  • 5 December 2018
  • 4 replies
  • 630 views

i take a deezer family subscription, price 3.75$. But deezer payment take away more then 3.75$ its probably 6.6$. Lets see in screenshot.

icon

Best answer by Flo.Deezer 6 December 2018, 14:51

Hi there, this might be due to currency fluctuation. I can definitely see that you have paid the correct amount of 3.75USD in our system. Please contact your bank to check about conversion rates they apply to the transactions.
View original

4 replies

Userlevel 7
Badge +5
Hi there, this might be due to currency fluctuation. I can definitely see that you have paid the correct amount of 3.75USD in our system. Please contact your bank to check about conversion rates they apply to the transactions.
in first transaction-yes, but on a next day taked a new transaction-2$
and its not first time. it is 28-29th of october 2018. In top screenshot time- 28-29 november 2018

Userlevel 7
Badge +5
Hi there, please contact support about this here: https://en.deezercommunity.com/get-started-14/tip-contacting-deezer-support-172

Reply