Answered

Paid for Deezer Family subscription but still constrained to 1 listener at a time.

  • 30 November 2018
  • 4 replies
  • 158 views

I upgraded to family package but each time more than one person log on, the other person is stopped.
I need this fixed before I renew my account.
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Best answer by Rob Igo 30 November 2018, 10:34

Hi @akubee

you need to create a profile for each family member under settings. They then switch to their profile on their device (allowing you all to listen at the same time).

Have a read of this guide: - https://en.deezercommunity.com/your-account-and-subscription-5/deezer-family-guide-118
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Userlevel 7
Badge +5
Hi @akubee

you need to create a profile for each family member under settings. They then switch to their profile on their device (allowing you all to listen at the same time).

Have a read of this guide: - https://en.deezercommunity.com/your-account-and-subscription-5/deezer-family-guide-118

I dont have the option to create profiles. And I have already activated family subscription.

Userlevel 7
Badge +5

Hi @Kendal.Hibbert 

 

try signing out of your app, restarting your device and logging back in.  Under settings it should same “Family Subscription” (not Premium etc.).

 

Let us know how you get on :) 

Userlevel 7
Badge +3

Hi @Kendal.Hibbert according to our system you still have a Deezer Premium account and the Deezer Family activation via the iTunes Store got aborted via Apple. Can you please make sure you did not get charged by Apple?

In order to subscribe to Deezer Family, please follow these steps on a computer or laptop (NOT mobile phone or tablet, please):

  • open internet browser Google Chrome, Safari or Firefox
  • type in www.deezer.com
  • log into your Deezer account
  • Click on your profile in the top right corner
  • Click on "Account Settings"
  • Click on the "My Information" tab
  • Click on "Manage my subscription"
  • a new window will open » click on view offers
  • select Deezer Family and follow the steps

Please let me know if you have any further questions :slight_smile:

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