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Paid but still being asked to subscribe



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Hi @Jamila.Abri, @ashfos32, @Mlush35, @wilhelmolivia and @Dushime.Blaise

Please see above for additional help from our support team 😉
Deezer keeps asking for payment even tho I already paid but yet it's still asking me to subscribe
Userlevel 7
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hi @ElMangoDePatch if you still need help please contact support as described above 😉
Y’all took the 12.99 out of my account for premium deezer account but it still says it’s on free. I can’t listen to my music offline and I can’t download Anything. I paid and it’s not working.
Ppayment was taken out on may 3rd and my subscription still wont play? In getting tired of being charged over and over again in a months time. I've logged out and back in, I've emailed and still have yet to get a straight answer on why you guys are doing this. Kindly straighten this out or I want a refund and I'll cancel my subscription
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Hi there @Crissie.Palestinian, @Dylan01and @Alonzo.Curry

Sorry for what you've experienced. Please see above for further info and a way to contact our support.
Hi, I pay 3times for one month and my acc still doesn't work. 🤷🏽‍♂️ Is it possible get back money and fix my acc?
Hi!

[removed to protect personal details]

I tried to start using premium again, It said that there was a problem and I can’t, but money left my bank account and when I try to do it again, it says I have it, but I can’t use any of premium features.
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Hey @Emils.Sliks @Keiutetsmann and @Daniel Camilo Mendoza Carbonó

Please check this topic and the link above 😉
Please I have paid for it it’s asking me to resubscribe

Have e mail com firming set account Up but wont let me do premium
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Hi there @Amanda Lennie @Edward.Ward

Please see above for more info on how to resolve your issue.
I recently broke my phone and go a new phone I have already subscribed with Deezer and y'all charged my bank account today. But now when I go on to Deezer it will not pull up my account and I have no music and it's asking me to subscribe again.
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Hey @Manuel.Perez

Perhaps this topic can offer you some clarity. Please see above 😉
I have already subscribed and I have been billed but I still can't get my music!!!
Paid but still asking to subscribe
Hi , i paid for my subscription yesterday, they took money but the application doesn’t work!! Can you help me pls??
Userlevel 7
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Hi there @Manuel.Perez

Could you be a bit more specific? What's happening? Let me know and I can try to help.
But if it's simply showing as Free, check your login details an if everything matches, please contact our support team here.

Hey @Tamer12

Please see above for more info 😉
Untill nosw always I payed deezer family but the last month I had problem with my credict card And after solve the issue witt my Bank Now I dont have the option For buy deezer family, what can I do?
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HI @Edwin.Alonso and @Arquímedes Cortés please see above 😉
I have subscribed and been charged for the month but it still asks me to subscribe. Please fix this issue. I have tried clicking the links to contact support but nothing happens.
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Hey @Chelsey OoO

Sorry to hear that. Perhaps you should check this topic for more info 😉
I have paid for deezer for years on my phone. I am trying to log into the same account from my pc and the website is giving me trouble, it says my phone number has not been recognized so do I want to make an account for that number... so I enter my phone number, the same confirmation number sends me that deal, I punch it in, and it asks me if I want to subscribe, as if I was a completely new user. It didn't know what music I liked to listen to and was the generic 'getting to know your musical taste pick some artists' thing.

I'm sure a couple wires just got crossed and would've submitted a personal help ticket if I could find it on your site, but this is what I found, so I'm asking here.

TL:DR; I pay for your service, it works on my phone, trying to get it to work on my PC.
Userlevel 7
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Hey @ReptilianDueler

Sorry to hear that. I've had a look at your account and everything seems fine. I've sent you a password reset email so why don't you try logging in with your gmail.com address and the new password to see if it works?

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