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Paid but still being asked to subscribe


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I paid for the 3 month - £0.99 deal, however, it still says I need to purchase it, and won’t let me do anything that is added when premium is purchased. Any help would be appreciated!
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Bob Duncombe wrote:

Any help please. I currently pay for a subscription to Deezer yet, my account says I am not subscribed. I can not cancel my account for the same reason, “Not subscribed”. I object paying for something I am not getting. Any advice would be appreciated.



In this case, please, get in touch with our support team https://[url=http://support.deezer.com/hc/en-gb/requests/new]here[/url], they can have a look for you 😉
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Mihael.Vercek wrote:

I received an email that payment failed and now my Premium subscription was canceled. I checked with my bank and there is successful payment listed to Deezer.

Please check my account and revert my subscription.
Cheers



Hi there, I'm sorry about that! Please send the proof of payment to our support team here. They will be able to help you with this! 😉
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Abdulmushsin.Albakr wrote:

I’m subscribed but not activation
i can’t use my account



Hi there, please get in touch with our support team here 😉
I chose a plan for 3 months and my money allready deduct but its not signed with my olan i cannot download
This month deezer took 3 payments out of my bank account cant find anything where i can reachout for help WTF deezer? Maybe this is how i can get some help 🤔 4th 13th and today are the days they took my mony

Basicly verry pissed atm
I have paid my subscription but the app doesn't work I can't play music
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@bibouzizik, @Steve Watson, @Mariska Darago, @Ele.Menghi, @EOJ20, @Dorotea.Turcan, @Fraans, @yuys26, @Ezzalou, @La.Vie.Saine, in this case, please get in touch with our support team here and send them an image of the payment. They will be able to have a look for you 😉
I signed up for (3 months for 0.99 cent) In the beginning of Nov. with a 10.00 Euro Deezer gift card. I just checked my account and it says my subscription ends in a few days??????
I already pay 1e for three months premium,but i still dont see any changes. Deezer still wants from me to try premium. Any advice anyone?
I paid for premium membership but ı havent been premium user yet.
I have paid for months subscription but have not been given access to premium, what’s going on?
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vcabinak wrote:

I already pay 1e for three months premium,but i still dont see any changes. Deezer still wants from me to try premium. Any advice anyone?



Please see above and get in touch with our support team here 😉
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dtnagual wrote:

I signed up for (3 months for 0.99 cent) In the beginning of Nov. with a 10.00 Euro Deezer gift card. I just checked my account and it says my subscription ends in a few days??????



Please see above 😉
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Hi @corelli , please see above!
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Alexander Skipp wrote:

I have paid for months subscription but have not been given access to premium, what’s going on?



I cannot see any payments in your account. You might be logged into the wrong account. Please see above what to do 😉
I have paid 99p for the first 3 months and whenever I got to download a so it’s saying I need to subscribe, I click on subscribe and it’s saying I already have premium, I don’t get it?
I make a premium plan but its not working yet
why?
I am paying monthly for Premium, yet this week my songs keep shuffling, i turn shuffle off, play the song and they shuffle again!

How do I turn shuffle off permenantly please?
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Najib Zhalka wrote:

I make a premium plan but its not working yet
why?



Hi Najib, please get in touch with our support team aqui 😉
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cdayzz16 wrote:

I have paid 99p for the first 3 months and whenever I got to download a so it’s saying I need to subscribe, I click on subscribe and it’s saying I already have premium, I don’t get it?



Please get in touch with our support team aqui, they can have a look for you 😉
I pay 9.99 a month but it says I have been using it free and will soon need to up grade, I pay every month ?
I paid my membership but I can’t use premium
I have paid for the 99p trial for premium then after March 12.99. Basically for the last 2 days it’s still asking me to subscribe. I’ve logged out and logged back in several times. It will continuously ask me to subscribe and it will play my music in shuffle mode. Please help as I’m not paying for something I can’t use.
My account is now saying I’m not subscribed which I was and now won’t let me pay through my credit as an option which I have been for the past few months

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