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Only Shuffle play with free account

  • 14 December 2017
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So i have Like 3 different playlists of different artists but when i press listen my music randomly (i dont have Premium) the first song is at the playlist but the second one isnt and so the third, i have Like 20 songs in each one but can you please tell me why this happens
Userlevel 7
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Hi @mestradao this is the normal behaviour for free accounts. You will have to upgrade to Premium in order to play only the songs in your playlist. See above for more info 😉
Hi @mestradao this is the normal behaviour for free accounts. You will have to upgrade to Premium in order to play only the songs in your playlist. See above for more info ;
Hi. Thanks for answer my question but heres the thing, i also have playlists with more of 70 songs and this behaviour dosnt happens on them. So i dont get that :)
Userlevel 7
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Hi @mestradao what exactly is not happening? You can read here how Deezer free works 😉
I don't have premium, but anytime i shuffle played my favourite tracks, the songs played and there was maybe the odd sponsered track, but more recently when i play my favourite tracks none of my actual favourite tracks play, it's all suggested songs? Is this just the way Deezer is now because i don't like it lol
I used to be able to go under my playlist I created and listen to those songs only. Now when I go under there it is playing random songs NOT on my list. I can't afford premium right now, did this change where the FREE account you can't listen to your own created playlist?
Why don't my 1 song in my Playlist play that song but instead a totally random song? It's started to don't play like normal a few days ago and I must say I'm upset 😣😖☹️😒😞😕😩😫😢😭 please help me 🙏
Userlevel 6
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Hey @JTMAMA @KTBELL1997! This is normal behaviour on free accounts, please find further info in this topic 😉
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Hi @You Love Me Stalker please see above 😉
Lately, I have noticed that random songs show up in my favourites song list. I have not even listened to those songs, neither have I added them to my favourites. How did they end up in my favourites list? Is my account hacked? What's happening?
for the past week when i press shuffle on my playlist it isnt playing any songs at all tjat are on my playlist.. its playing other songs similar to whats on my playlist but none of the songs i have saved. why is this??
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Hey @Leanne M.C @musicmakesitbetter thanks for getting in touch 🙂 I see you have a free account, that's why you cannot choose songs 😕 Please find further info in this topic 😉
I know it plays random songs when your on a free account ... But it doesn't play any of my songs anymore. For the past few weeks it's changed. It always used to play my songs from my playlist on shuffle and I know I can't skip as it's a free account but why has it suddenly changed and playing nothing at all on my playlist? What's the point of having a playlist anymore on a free account In that case?
I used to be able to go under my playlist I created and listen to those songs only. Now when I go under there it is playing random songs NOT on my list. I can't afford premium right now, did this change where the FREE account you can't listen to your own created playlist?

This is exactly the same for me!!!
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Hey @Leanne M.C ! I am really sorry but Deezer’s free experience doesn’t provide users with the ability to select tracks. If you play a song from your playlist, you will automatically receive other songs recommended. It looks like you have had access to some of our premium features due to an error, which has now been corrected.

We appreciate that the change in available features for you as a free user is an inconvenience and apologise for this, but I’m afraid that we cannot reinstate the functionality that you previously had for free, as it is available to our paying premium users.

The features that you can access right now are available to all of our free users. You can read more about our free service https://support.deezer.com/hc/articles/115002456825.
Oh right.... So I've had the wrong features for over 2 year? I don't understand how it has suddenly changed. What's the point in having a playlist then on the free account if it literally doesn't play any songs on the playlist whatsoever?
I understand that on the free account you can't skip songs and you can't choose which songs to play.. but iv always been able to listen to the songs on my playlist in a random order before. Doesn't make sense to have a free deezer playlist in that case? 🤷
I have a free account and when I attempt to play my favourite tracks playlist, it’s playing random songs that I haven’t liked and added to the playlist. Is there anyway that I could listen to this playlist again?
Userlevel 6
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Hey @Mr. Scarlo ! You have a free account, so you cannot choose songs I'm afraid. Please find further info in this thread 😉
I have a playlist and when i want to play it on mobile, to the content of playlist are many other song added that are not in that playlist. Why?
What is the reason that i cannot listen only the songs from my playlist ?

I open Deezer Free on my Samsung Galaxy S7 Edge and it logs in fine. But I can't get anything to play using Shuffle mode. When I hit Shuffle on anything I am presented with the payment screen included as attachment.
Userlevel 6
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Hey @Jeff Clark @Marius.Trasca ! I checked your account and you're a free user. This means you can only play in shuffle mode 😞 Please check this topic for further info 🙂
Hey @Jeff Clark @Marius.Trasca ! I checked your account and you're a free user. This means you can only play in shuffle mode 😞 Please check this topic for further info :)

Alessandra you are correct and I also stated that originally that I am a free user. I am trying to tell you that Shuffle does not work. Please read my post again.
Userlevel 7
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Hey @Jeff Clark @Marius.Trasca ! I checked your account and you're a free user. This means you can only play in shuffle mode 😞 Please check this topic for further info :)Alessandra you are correct and I also stated that originally that I am a free user. I am trying to tell you that Shuffle does not work. Please read my post again.



Hi Jeff, the shuffle is automatic on Free accounts and you don't have to click on it. Only premium users can shuffle their own songs.
When i hit shuffle play, i never get a song in my playlist, no matter how many times i press it, whereas in albums, it always has a song in the album.
How do i fix that?
Userlevel 6
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Hey @Luke12 ! I checked your account and you're a free user. This means you can't choose songs, even if you saved them in a playlist. Please check this topic for further info 🙂

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