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Offer code for 3 months not working


Hello. I was offered a code for 3month of deezer premium but the code is not working. Can you help?
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Best answer by Anja 25 November 2017, 16:18

Please note that the Dixons offer can only be redeemed on account which have never redeemed any offer in the past and are free.

If your account is not eligible you can of course give the code to a friend of family member who has never tried Deezer 🙂

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32 replies

Userlevel 7
Badge +7
Hi @Jasonmbengue, did you receive an email with the offer? If so, are you logged in with the same email to Deezer?
I have a free trial on Deezer for 30 days, yet for some odd reason I cannot download anything. What can I do to fix this?
Userlevel 7
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On which platform are you trying to download ?
Downloading songs is available on the mobile app and Windows 10 only .
Userlevel 7
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@richanayak Does the account show that you have the Premium+ subscription or is Deezer asking you to subscribe?
I've been offered the promotion of 3 months for $.99. I've tried to subscribe and it doesn't go through. Why am I not able to receive this promo?
Userlevel 7
Badge +7
Hi @Cheri.love22, what's the error message when you try to subscribe?
Why wont deezer except my email address! As its the 1 they send offers to???was trying to sign up gor 99p for 3mths
Userlevel 7
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Which type of subscription do you currently have ?
I’ve just been given a receipt from currys that gives me 3 months free deezer but I am already a subscriber is there a way to activate the code and get 3 months free or do I have to cancel my subscription and start again?
Userlevel 7
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I'm not sure but I guess that if you cancel your current subscription and wait until your account goes free , then you should be able to activate it . I suggest to wait for a second opinion because I'm not sure ...
I've applied to the offer 0,99 Euro for 3 months of Premium Version. The payment is already in my Visa account. Nothing happened in my app...still free version! ???? Can you please check and let me know?
Thanx
Elena
Userlevel 7
Badge +7
Hi @Elena.Bellesia, I can't see any payment in your account. Please send us more details about the payment here and we're happy to check 🙂
Userlevel 7
Badge +7
Please note that the Dixons offer can only be redeemed on account which have never redeemed any offer in the past and are free.

If your account is not eligible you can of course give the code to a friend of family member who has never tried Deezer 🙂
I had a three month free trial put onto my account last month and it has now been removed? I would like to know why please?
Userlevel 7
Badge +6
Hi @Jamie Selby,

I checked your account and I can't see the Three month free trial, you have used the 15 day trial offered by Deezer to new users. Are you talking about Curry's Offer or our 3 month Winter Offer for 0.99p?
It was the Currys offer that I put onto my Deezer account
Userlevel 7
Badge +6
Thanks for confirming, @Jamie Selby. I sent you a private message asking for your voucher's code, please reply me from there and I can check it out 😉
Hello ,i bought a product on Currys shop but i can t activate my account,i insert the code and all dtail ,but i can t insert a mail adress
Userlevel 7
Badge +6
Hi @Bugaenco Johny , please send an email to our support team here and send your voucher's code 😉
I signed up and had a 3 month trial which started just over a week ago, the trial was from Currys electrical stores. Today when I went on to the app , it now says I am using the free version , and so all the options to skip , listen offline etc have disappeared, any ideas

thanks in advance

Dean
Userlevel 7
Badge +6
Hi @Deano075 , I can't see any voucher in your account.. please see above or get in touch with our support team here 😉
Hi I got offered. To join for 3 months for 99p can’t find it again as I went to pay by PayPal but didn’t show on my account
Userlevel 7
Badge +6
Hi @Susan Hughes , it's was because your account is current Premium (you are using the 15 free days offered by Deezer to new users). Please try to subscribe now to the 3 month. Open your account from a computer and use your card details to make the payment 😉
I had a free deezer account and receive a 3 month offer to have Premium + from my telco operator. I made all the subscription steps (with the same email) and when I open deezer he remais as a free acount as nothing happened and nothing is subscribed in my account details.
Some help needed
Iv been trying to redeem a 3 month pass and it won’t let me

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