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My music keeps stopping saying someone else is listening on another device


I recently upgraded to the family subscription because the advert kept inturulting my music, I haven't given any family my info but the last week my music is constantly being stopped saying I can't listen on two devices. I added another profile as it's the only way I can listen but all my playlists are on the original. Also what's the point of the family subscription if I can only use it if no one else is?
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Best answer by Flo.Deezer 7 January 2019, 12:09

Vi N Cent wrote:

same problem. I have to be offline mode in order to listen a full song without interruption...


Hi there, if you have the same problem please make sure that all members of the Family account are logged into their profiles. If you all are in the master profile it will not allow you to listen to music at the same time.
More info here

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Userlevel 7
Badge +5
Hi @joanne82, I'm sorry about that! Please reinstall the app and change the password. Let me know if it helps!

https://www.deezer.com/password/reset
same problem. I have to be offline mode in order to listen a full song without interruption...
Userlevel 7
Badge +5
Vi N Cent wrote:

same problem. I have to be offline mode in order to listen a full song without interruption...


Hi there, if you have the same problem please make sure that all members of the Family account are logged into their profiles. If you all are in the master profile it will not allow you to listen to music at the same time.
More info here

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