Question

my Deezer premium account deleted again

  • 24 June 2020
  • 3 replies
  • 39 views

hello .  Until today I had a premium account in your app . This is the second time that all my data has been deleted and i need  a new registration. how to restore it?


3 replies

Userlevel 7
Badge +5

Hi there @Anastasia Bond 

Sorry to hear about that. Have you double-checked your credentials? It could be that you've logged on under a different account.

In order to help out, I've checked your community account and the email used isn't linked to a Deezer account. For further help, please contact our support team here :thumbsup_tone2:

Hi, Rudi.

yes , I checked all.

but when I registered in the program I wrote only phone number. I got an sms code and started using the deezer.
 

So when I wanted to enter again my phone number was not found.

Userlevel 7
Badge +3

Hello @Anastasia Bond, better to get directly in touch with our customer support team, they can help you identify which is your right account :slight_smile:

Have a nice week

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