Hello, I keep finding music saved to my favourites and playlists that I have not set up or even listened to and also saying someone is listening the same time as I'm using my account. I have tried resetting my password, logging in and out and still having these issues??
It's solved. Thank you for your attention, Jaime.
Thank you
Best rega
Hey
I have killed session in all devices where your account could be open and I sent you a password request link to your email. Please click on the link and enter a new password.
That should help to fix the problem.
Thanks :)
Hi Jaime
I changed my password, deleted all linked devices, re added my device and changed my password again and it seemed to work
i also added 2 factor authentication to my email address.
I checked everything and my previous Deezer password was unique to Deezer so not sure how my password was compromised. Are you going to implement 2 factor authentication for added security?
Thanks
james
Hi
I have done some adjustments to your account and sent you a link to your email. Please click on that link, reset your password and login again.
That should fix the problem.
Apologies for the inconvenience.
Hi
That should fix the problem :)
Thanks, hope this helps
Hi
Thanks :)
Hi
I have done some adjustments to your account and sent you a link to your email. Please click on that link, reset your password and login again.
That should fix the problem.
Apologies for the inconvenience.
Thanks! Looks like you’ve fixed the problem.
Hi
I have done some adjustments to your account and sent you a link to your email. Please click on that link, reset your password and login again.
That should fix the problem.
Apologies for the inconvenience.
Thanks. Looks like you’ve fixed the problem! :-)
Dear
Hi, I've been having the same issue as everyone above! I keep finding random songs added to my favourites and a whole load of song searches I've never searched for.
Why is this happening?! Has deezer been hacked??
Thanks
Thank you
Hi
Let me know if that solves the issue.
Thanks :)
The number of people facing the same hacking issue is, in lack of a better word, unsettling.
I’m having the same issue. But can’t find a way to log them out. I don’t know who it is either
Use the link below to reset your password :
https://www.deezer.com/password/reset
Completly random albums that I don't listen to started appearing on recently listened and are being added to my favourites. They are from unknown artists and bands. And they completly overshadow the albums I do listen to. Sometimes I open the app and a music from one of those albums is sitting there like I was listening to it before. No one uses this account besides me. Whats is going on here?
Dear sir/madam,
someone is using my deezer account. I allready change my password but its still going on. Could you please reset my account?
i dont know that person and its really annoying because my music is stopping all the time and than i get a pop up with sorry someone else is listening
Hi
In case, this error message does not go away, please read the tips & tricks in this topic: Error message: Your Deezer account is currently in listening mode on another device
Hey
I have close any session where your account could have been opened if you already changed your password as that won’t close session immediately. But we do have the tool to do it from here. Now that I’ve donde that, please click on the link I sent you via email and proceed to reset your password. After that login again.
That should fix the problem.
Apologies for the inconvenience
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.