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my acount is not working

  • 14 January 2021
  • 2 replies
  • 21 views

 why is my account treating me like a new member when I have had this service for years

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Best answer by Jaime. 15 January 2021, 09:28

Hi @Jonatee.Hines it might be the case that you are logged into the wrong account. Please log out and log in again with the email linked to the account and corresponding password.
If the problem persist, please let me know:relaxed:

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Userlevel 2
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I had this happen to me, no particular reason. Deezer advise me to cancel and resubscribe. Works fine now.

Userlevel 5
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Hi @Jonatee.Hines it might be the case that you are logged into the wrong account. Please log out and log in again with the email linked to the account and corresponding password.
If the problem persist, please let me know:relaxed:

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