Best answer by Rudi
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My account disappeard
My account disappeared, I couldn't log in, so I sent a "forgot my password" request and when I finally logged in, it was a new account and all my music and everything was gone. I've had a Premium account for a long time and it says I have a free account. Please help!!!
Userlevel 7
+7
Hi there @Luis Arias
Sorry that's happened. I replied to you on another topic. You'll need to contact our support team here, and they'll be able to help 👍🏼
Sorry that's happened. I replied to you on another topic. You'll need to contact our support team here, and they'll be able to help 👍🏼
My music disappeared and I want it restored
I logged into my Deezer account and all my tunes were gone .
Userlevel 7
+7
Hello
Please log out (Click favourites>gearwheel>log out) and login again with the email and corresponding password linked to your Deezer account.
Thanks :)
Thanks Jamie,
I appreciate your time to reply. It irritates me that there are no live agents to talk to.
Hello Jaime,
Your help was great.
I am back to rockin with my playlists. Thanks
Hallo my music is gone,along with mu deezer premium subscription.
It show all I have now is the free account which I never wanted
A
Look further up in the thread. Maybe
Reply
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.