Answered

Music often pausing saying multiple devices are being used

  • 26 January 2019
  • 7 replies
  • 53 views

This is becoming rather annoying, every 10 seconds or so of music is then paused with a notice that says i'm using multiple devices that are conflicting. I have to press resume each time this happens. It is getting rather ridiculous. I have changed my password, unlinked and relinked my phone, and i have never shared any password with anyone. I have done everything that is reasonably expected from a subscriber, however, this issue is persistent. Please get onto it! ASAP
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Best answer by Rudi 28 January 2019, 14:35

Hi there @Naz88 @Chris_beevers



This problem normally happens if you actually have another device using the account at the same time - please check this forum.

To help you out, I've unlinked all devices from your accounts and sent a password reset email. Please do change your password and have a go, if the problem continues, just let me know 😉
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7 replies

Im having the same issue. Telling me to upgrade to family but only one device linked
any support from deezer ????
Nothing. Any ideas?
can't seem to find any way to contact deezer directly about this issue. might try unsubscribing if this continues, perhaps they'll take note when they start losing customers.
Back to spotify it is then... 😉
Userlevel 7
Badge +7
Hi there @Naz88 @Chris_beevers

This problem normally happens if you actually have another device using the account at the same time - please check this forum.
To help you out, I've unlinked all devices from your accounts and sent a password reset email. Please do change your password and have a go, if the problem continues, just let me know 😉
Userlevel 1

I am having the same issue. Have logged out, changed my password, unistalled and I have checked devices and it even says on the app I only have 1 device using it 

Userlevel 6
Badge +2

Hi @Terri O I am sorry to har about that.
I’ve done one extra step on our side which is to close session in all devices where your account could have been opened. I also sent you an email with a password reset link. I’ll need you to click on that link, proceed to reset your password and login again to your account.
That should fix the problem.
Apologies for the inconvenience 

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