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Music interrupted by Family Ad


My music keeps being interrupted by a family plan offer. I am not interested in that and I don't share my music with anybody else. How do I make that offer to stop popping up and making my music stop? I already have the 11$ subscription.

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Best answer by Anja 21 June 2018, 17:09

Hi there, it's not a Family popup, but a message telling you that someone else is using your account on another device. Please make sure to close Deezer on all other devices, before using it on one. You shouldn't have any issues then 🙂

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Userlevel 7
Badge +7
Hi there, it's not a Family popup, but a message telling you that someone else is using your account on another device. Please make sure to close Deezer on all other devices, before using it on one. You shouldn't have any issues then 🙂
There are issues with the check: since a few weeks, i get that multiple times a day even though I explicitely put the only other device where deezer is installed in flight mode. This is becoming annoying to have the music stopped that often.
Userlevel 6
Badge +3
Hi there @jc98

I've unlinked all devices from your account and sent you a password recovery email. Please change your password and let me know if the problem continues!

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