missing all my saved songs in Deezer

  • 10 June 2021
  • 3 replies

All my saved songs and catagories are suddenly missing ? Approx 400 songs 

3 replies

Userlevel 6
Badge +2

Hi @Blaine Turner you might be connected to the wrong account.
Please log out on the Deezer app (Tap the gearwheel> My account> Log out) and login again with your email and password linked to the Deezer account.
Let me know if that works 
Thanks :)

Hi Jaimie thx for the info , I logged out and logged back in with the right info as my iPhone remembers the correct email and password and still all gone ? Pretty sure it was Deezer trying to Force me to upgrade again ? Doubt if I will get a straight answer from them either?

Userlevel 6
Badge +2

Hi @Bulldiddlies do you have a paid subscription? If that is the case please contact our Deezer Support Team and one of our agents will be able to check the account and help you with your request.
Apologies for the inconvenience