Managing your Notifications and Newsletter Settings


Userlevel 7
Badge +1

This topic is now closed as we have a new notification system. Please have a look to this new article for further information :slight_smile:

 

 


This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

169 replies

Unsubscribe me from any emails from you, please. If I got any email from you again I'll report.
Unsubscribe me from any emails from you, please. If I got any email from you again I'll report. Have a look at the following link: https://support.deezer.com/hc/en-gb/articles/115003743425-Email-and-Notification-Settings, you can do it yourself 🙂
I downloaded the app and decided it was not for me so i uninstalled it.

Now i have just got an email telling me my free trial has started and something about being upgraded. I followed the link to cancel but i cannot unsubscribe as it does not come up as a option.

So frustrating as I want to CANCEL AND HAVE NO FURTHER EMAIL CONTACT.

Tried several times but nothing works . PLEASE CANCEL OR GIVE ME A NUMBER TO RING.
Userlevel 2
Hi @Joanne137,

I checked your account under the email address you're registered with here, hopefully it also matches the one you received the email on. If not send me a private message with the email address.

The account here doesn't have an active subscription and only had the standard 15 day trial, so there is no need to cancel anything. It has already reverted to a free account.
I also unsubscribed you from the email settings which are enabled by default. There is a small chance you may still get a few within the next days as our systems update.

Hope this helps you out and thanks for trying out Deezer!
Thank you so much for the prompt reply. Appreciate your help. Thankyou.
I want to unsubribe all the emails I got from Deezer. I just don’t use it and I don’t want to. If I’m following the steps to change the subscription it doesn’t work at all.
Having so many problems with deezer I just want to unsubscribe and go elsewhere!! Such a difficult website and app in general. Causes me a lot of stress. Even trying to unsubscribe is difficult 😩 How do I do it?!
Userlevel 7
Badge +5
Easy :)

Open your account from a computer and go to settings > account settings > Alerts & sharing
Userlevel 7
Badge +1
@tiawills0123 Sad to hear you're not happy with the service! We'd really appreciate if you'd share the difficulties and issues you had. We will pass it on to our team and hope we can improve!
hi i have uninstall my deezer and i have been receiving emails. i wish to unsubscribe to it, if you could help me. please and thank you.

high appreciate the effort.
Can not find a way to do this.
Same here. Unsubscribe me or will report.
Userlevel 7
Badge +5
If you click on your deezer account (via a web browser) - click on setting, "Alert & Sharing" and untick all the notifications you don't want.
Userlevel 7
Badge +5
if you log onto your deezer account via a web browser, choose settings and then "Alerts & Notifications" and then untick all the notifications you don't want to receive.
Userlevel 7
Badge +1
@Michel Bérubé, @mikeypr01, Here's an article about how to unsubscribe form email notifications and newsletters 😉 Does that help?
Userlevel 7
Badge +1
Hi @Wapi.Yahya, please check our article above.
I don' t want to recieve emails. And I can' t find the unsuscribe
How can I can cancel tthe newsletter & my account?!
I don’t know how to stop you emailing me I don’t know where to find the setting but your spam emails are annoying especially that I don’t use this app anymore
Userlevel 7
Badge +1
Hi @Marjolijn.Boot, have you checked this thread already? 🙂
Userlevel 7
Badge +1
Hi @Jessica Trotter, please check this article. That should help ☺
Thank you but I can’t find the notification button thing
Userlevel 7
Badge +1
Are you logged in on browser? If so, what do you see when you go to the link https://www.deezer.com/account/share ?
Userlevel 7
Badge +1
Hi @Jessica Trotter, I had to remove your reply because the screenshot included personal account details. You are using your phone but you need to log in to www.deezer.com on a browser to change the notification and email settings ☺
May you please cancel my subscription from your services because it does not show me the "cancel subscription" option. Thank you