Answered

Lost access to my e-mail address

  • 22 January 2019
  • 3 replies
  • 65 views

Hi everyone,

Back when I first created my account, I used an e-mail address that I no longer have access to. I also forgot the password that I used, so I can't change the e-mail address because it makes me put in my old password. Now please note that this was a few years back and I always used Facebook to access my Deezer account, but ever since I created the Family Subscription, my folks also want to access their accounts, but they can't because they constantly have to log-in to my Facebook, and then to Deezer. I really need to update my e-mail address. Is there any way someone from Deezer could do this for me if I provide them with all of the information that confirms that it's my account I'm trying to update? Thank you!
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Best answer by Rudi 24 January 2019, 11:46

Hi there,

Perhaps you should contact our support team. They should be able to find the right login for you based on your old email address 😉
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3 replies

Userlevel 7
Badge +6
Hi there,

Perhaps you should contact our support team. They should be able to find the right login for you based on your old email address 😉
Hi, I'm new with deezer premium and the trouble is that my account was log with Facebook and I don't know why it used my last email that I don't remember the password and now I was trying to get back the account but my information is not enough for Microsoft to give it back, I want to know how I can change my email for logging in deezer, and even my Facebook has Gmail not the Hotmail I don't remembered.
Userlevel 7
Badge +6
Hi there @Osmaro Molina

Have a look above for the link to contact support. You'll need to provide with confirmation of payment 👍🏼

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