Keeping your Deezer account secure

  • 23 December 2019
  • 11 replies
  • 2194 views

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  • Community Manager
  • 14 replies

What does it mean when my Deezer account has been compromised?

When this happens, our monitoring systems have detected suspicious activity that may indicate that someone else has gained unauthorized access to your account. This may be due to sharing your personal information online, or someone illegally acquiring your login credentials (email and password).

How did this happen?

Common causes for a compromised account include:

  • Malicious virus or keylogging software present on your computer or device
  • Phishing emails that look like legitimate emails, but are sent by a malicious user
  • Using the same email and password combination across multiple accounts. There have been several security incidents on popular sites and apps, which may have resulted in your login details being exposed online
  • Creating commonly used passwords (comprehensive list here)

What suspicious activity should I look out for?

  • New playlists that have not been created by you
  • Favorite tracks that have not been added by you
  • Unusual music recommendations in your Flow
  • You are unable to log into your account due to an unauthorized password change

What can I do to protect my Deezer account?

1. Secure your email account

In many cases, a compromised email account may be the underlying cause. There is an even higher risk if your email password is similar to your passwords on other accounts, including your Deezer account.

Therefore, we strongly recommend that you:

2. Reset your Deezer password

You can reset your password at any time on https://www.deezer.com/password/reset

If you do not receive an email to reset your password, then it’s possible that your email has been changed. If this happens, you should contact Deezer Support at: support@deezer.com

If you continue to notice suspicious activity even after resetting your passwords, please contact Deezer Support for assistance.

How do I know if I have a strong password?

A strong password should contain at least 12 characters, with a combination of numbers, uppercase and lowercase letters, and symbols.

How do I prevent myself from being hacked in the future?

Is there anything else I should know?

Here are more tips and tricks to keep your account secure: https://en.deezercommunity.com/get-started-and-updates-16/how-to-keep-your-deezer-account-safe-and-sound-25322


11 replies

It would be significantly more helpful if this monitoring system would show which activity it finds suspicious exactly and the time when it happened. 

 

I received such an email today (which says that monitoring systems have detected suspicious activity and this post has more info) and checked: nothing in the listening history, favorite tracks, or playlists changed; no new devices were connected, etc.

 

And by the way, I know it has been suggested a million times but add 2-factor authorization already. Or at least let us see not only connected devices but all sessions with IPs, time, etc.

It would be significantly more helpful if this monitoring system would show which activity it finds suspicious exactly and the time when it happened. 

 

I received such an email today (which says that monitoring systems have detected suspicious activity and this post has more info) and checked: nothing in the listening history, favorite tracks, or playlists changed; no new devices were connected, etc.

 

And by the way, I know it has been suggested a million times but add 2-factor authorization already. Or at least let us see not only connected devices but all sessions with IPs, time, etc.

 

I fully agree with this. Nothing on my account seems to have changed and we have no information on what the ‘suspicious activity’ is. You should be more transparent with your users instead of leaving them to try, and fail, to figure out what this activity was at all (if anything?). 2FA would also be amazing.

I got one of these emails yesterday so I changed my password. There’s is zero way this password could have ended up anywhere else by today, but I again got the suspicious activity email today.
It would be very useful if you’d at least show where the suspicious login was from, because it’s likely just me, or Alexa, setting it off

Got an email yesterday from Deezer regards my account and that I needed to change my password. Just wondering if this is true? Has anyone had an email from Deezer? Is it genuine?

 

When I clicked on the link to change password it was asking for my email address. I clicked on the Deezer word to take me say to the home page but nothing happened .I've had a scam recently, not sent any details but just wanted to be sure it was genuine.

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Hello @AV34RUSH, @astralnova, @dreamager, all of your suggestions make sense, and we are working on improving the safety of your accounts. We acknowledge it’s far from ideal at the moment.

Thank you all for your feedback

Userlevel 6
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Hello @burclaire, you should be really careful with this kind of emails and not click on the link unless you’re absolutely sure it’s an official email. In that case, does the email address ends with @deezer.com? Feel free to get in touch with our customer support team if you have any doubt.

Have a nice day!

It had your Deezer logo on it and it looked genuine. That's why I clicked on it thinking it was from yous. Like I said I pressed Deezer logo to get to the home page and nothing happened. It didn't load the page .It told me that I need to change my password as someone got in. It also mentioned that I might have a new song or albums on my page. Not sure if I'm the only person. 

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Hello @burclaire, were you able to check the email address it was sent from? It’s the most important detail.

Cheers

Same here - I am asked fo update password.E-mail from listen@deezer.com.

No details regarding the issue.

Deezer,Please let me know exactly what made you think that there is a breach on my account - or maybe you have been hacked and this is a way to solve this?

thank you

Hello @burclaire, were you able to check the email address it was sent from? It’s the most important detail.

Cheers

 

Hi this is what the email address was. 

 

listen@deezer.com

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Hello @burclaire and @Printul , it is indeed an email from us. We haven’t been hacked from our side, unfortunately it happens that users get their account hacked, for reasons that are mentioned in the article above. I suggest you both get in touch with our customer support team so that they sort it out for you.

Have a great weekend

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