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keep getting a notification saying someone else is listening

  • 3 May 2021
  • 1 reply
  • 16 views

Every 20 seconds I get a notification that someone else is listening and I should upgrade to family to include more devices. I only have one device, I have changed my password, I have uninstalled and reinstalled the app and it still comes up? 

 

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Best answer by hpguru 3 May 2021, 19:10

Namaskaram. Sorry to hear that.

As someone who has came from 3 hours long spa visit, I was relaxed.

Now I see that perhaps you are not relaxed when you can not enjoy your Deezer.

Your account may be compromised. You should write one of their agents here:

:pray:  https://support.deezer.com/hc/en-gb

Chat when open or Send a Request at top. They can do some maintenance and it will never happen again. If you can wait a bit, one of their moderators may be able to do same as well when available.

I hope this helps, thanks for listening your music on Deezer!

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Userlevel 7
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Namaskaram. Sorry to hear that.

As someone who has came from 3 hours long spa visit, I was relaxed.

Now I see that perhaps you are not relaxed when you can not enjoy your Deezer.

Your account may be compromised. You should write one of their agents here:

:pray:  https://support.deezer.com/hc/en-gb

Chat when open or Send a Request at top. They can do some maintenance and it will never happen again. If you can wait a bit, one of their moderators may be able to do same as well when available.

I hope this helps, thanks for listening your music on Deezer!

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